Guest Services Representative

Coma Coffee Roasters; St. Louis (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Commission-based earnings

Growth opportunities

Job summary

Morgan Ford Massage Therapy is seeking a Guest Services Representative to lead front desk operations and welcome guests to our spa. You will manage check-ins, assist with forms, and deliver a consistent, high-end client experience from arrival through departure.

In this role you’ll coordinate scheduling, upsell services and retail, and support spa leadership with daily administrative tasks. A polished appearance, strong communication, and reliable schedule are essential to success.

Qualifications

• High school diploma or equivalent required.
• 1-2+ years of experience in spa, salon, hospitality, customer service, or front desk roles preferred.
• Strong computer skills (POS systems, scheduling software, Microsoft/Google tools).
• Ability to type efficiently (40+ WPM preferred).
• Comfortable handling multiple systems and tasks simultaneously.

Responsibilities

• Greet guests with energy, professionalism, and a welcoming presence.
• Check guests in and out accurately and efficiently.
• Assist guests with forms, questions, and overall experience from arrival to departure.
• Schedule appointments and manage provider availability.
• Organize bookings to maximize efficiency and profitability.
• Sell services, memberships, packages, and retail products; encourage pre-booking and repeat visits.
• Handle phone calls, inquiries, and guest communication; assist leadership with administrative tasks.
• Manage cash handling, reporting, and gratuity distribution.

Skills

Customer service

Organization

Multitasking

Professional appearance

Reliability

Sales & upselling

Team mindset

Discretion & confidentiality

Education

High school diploma or equivalent

Tools

POS systems

Scheduling software

Microsoft/Google tools

Job description

Guest Services Representative

Front Desk Associate / Spa Receptionist / Customer Service Representative

Morgan Ford Massage Therapy

3187 Morganford Rd.St. Louis, MO 63116

Job Description

Morgan Ford Massage Therapy is hiring a Guest Services Representative to serve as the front desk leader and first impression for our spa.

This role is the lifeline of the business. You are the first point of contact for every guest and are responsible for managing the entire experience before, during, and after each visit.

organized, detail-oriented, service-driven, and motivated by performance and results.

If customer service is your calling and you take pride in creating exceptional experiences while driving sales and efficiency, this is a strong opportunity to grow within a structured, high-performing spa environment.

What You'll Do

Client Experience & Front Desk Operations

• Greet every guest with energy, professionalism, and a welcoming presence

• Create a strong first impression and deliver a consistent, high-end client experience

• Check guests in and out accurately and efficiently

• Assist guests with forms, questions, and overall experience from arrival to departure

Scheduling & Flow Management

• Schedule appointments and manage provider availability

• Organize bookings to maximize efficiency and profitability

• Ensure smooth daily flow of services and minimize gaps or delays

Sales & Client Retention

• Recommend services, memberships, packages, and retail products

• Encourage pre-booking and repeat visits

• Sell gift cards and promote specials

• Track performance, sales metrics, and daily activity

Operations & Administrative Support

• Complete opening and closing procedures and daily checklists

• Handle phone calls, inquiries, and guest communication

• Assist spa leadership with administrative tasks

• Manage cash handling, reporting, and gratuity distribution

Facility & Organization

• Maintain a clean, organized, and professional spa environment

• Assist with laundry, restocking, and light cleaning duties

• Support event setup, breakdown, and in-spa promotions

• Help manage retail displays and inventory organization

What We're Looking For

• Strong customer service skills with a true "people-first" mindset

• Highly organized and detail-oriented

• Ability to multitask in a fast-paced environment

• Professional appearance and communication

• Reliable, punctual, and accountable

• Comfortable with sales, recommendations, and upselling

• Positive, energetic attitude with a team-first mindset

• Ability to maintain discretion and confidentiality

Requirements

• High school diploma or equivalent required

• 1-2+ years of experience in spa, salon, hospitality, customer service, or front desk roles preferred

• Strong computer skills (POS systems, scheduling software, Microsoft/Google tools)

• Ability to type efficiently (40+ WPM preferred)

• Comfortable handling multiple systems and tasks simultaneously

• Ability to lift up to 50 lbs and assist with light cleaning duties

• Flexible schedule, including evenings, weekends, and extended hours as needed

What Success Looks Like

• Guests feel welcomed, valued, and taken care of from start to finish

• Scheduling is accurate, efficient, and optimized

• Retail and service sales goals are consistently achieved

• The front desk and spa environment are clean, organized, and professional

• No details are missed and nothing falls through the cracks

Expectations

• Maintain a polished, professional appearance and follow dress standards

• Greet every guest with enthusiasm and consistency

• Create a positive, upbeat environment for both guests and team members

• Stay proactive in sales, service, and organization at all times

• Participate in team meetings, training, and performance reviews

• Represent the brand both inside and outside of the spa

Why Work at Morgan Ford Massage Therapy

• Established spa with a strong and growing client base

• Structured, performance-driven environment

• Opportunity to grow into leadership or advanced roles

• Commission and performance-based earning potential

• Team-focused culture with clear expectations and growth opportunities