Guest Services Representative

HOLIDAY INN & SUITES OF SLC AIRPORT; Salt Lake City (UT); On-site; Full time

Job summary

Join a forward-thinking hotel team as a Front Desk Agent, where your commitment to guest satisfaction will shine. In this full-time role, you will create memorable experiences for guests through exceptional service and attention to detail. Your responsibilities will include managing front desk operations, ensuring a clean and welcoming environment, and collaborating with your team to enhance the overall guest experience. With flexible shifts and a supportive work environment, this position offers an exciting opportunity to grow within the hospitality industry. If you are passionate about providing outstanding service and making a difference, this role is perfect for you.

Qualifications

• Strong customer service skills and a positive attitude are essential.
• Ability to handle cash and maintain professionalism at all times.

Responsibilities

• Create a great check-in and check-out experience for guests.
• Maintain cleanliness and organization of the lobby and front desk.
• Communicate effectively with team members and management.

Skills

Customer Service

Communication

Teamwork

Cash Handling

Problem Solving

Education

High School Diploma

Job description

The Holiday Inn & Suites Salt Lake City Airport West is looking for a new full-time (32-40 hours per week) Front Desk Agent! Shifts are from 3PM to 11PM. Days of the week are flexible. Pay starts at $13.00!

Objective:

Enhance quality assurance standards, promote safety awareness, and enhance the guest experience by having a willing, urgent, and can-do attitude. Additionally, be a productive member of the hotel team by communicating with supervisors and co-workers effectively. Most importantly, enhance the guest experience by making a positive contribution to the position, the team, and to the hotel.

Principal Roles and Responsibilities:

1. Full uniform and professional appearance at all times.
2. Responsible for Front Desk cash at all times during shift.
3. Go above and beyond to create a great check-in and check-out guest experience.
4. Complete all tasks on Front Desk Shift Checklists.
5. Complete all brand-required trainings.
6. Maintain cleanliness and organization of lobby area at all times.
7. Maintain cleanliness and organization of the front desk and back office areas.
8. Detailed communication throughout all departments.
9. Any other duties and tasks as assigned by management.

Physical Requirements:

1. Carry, lift, push, pull, move items weighing up to 50 pounds on your own. Heavier items will be a team lift.
2. Frequent bending, stooping, kneeling, climbing, standing, crawling, and moving about the facility.