Guest Services Representative

Caesars Entertainment; Pompano Beach (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Caesars Entertainment in Florida seeks a casino Cashier to handle money transactions and manage player accounts with accuracy and urgency. You will promote a welcoming, family-style service culture and create a fun, safe experience for guests.

Responsibilities include cashing out customers, maintaining balanced drawers, issuing and updating player cards, and completing compliance and reporting tasks. A 21+ age minimum and gaming license are required.

Qualifications

• Must be 21 years of age or older.
• Proficient in English verbal and written communication.
• Comfortable using iOS devices and apps.
• WLEXIBLE to work various shifts, weekends and holidays.
• Must be able to obtain and maintain a gaming license where required.

Responsibilities

• Handle money transactions and player accounts accurately and promptly.
• Cash customers out, give correct change, and answer questions courteously.
• Count and record funds; keep cash drawer balanced and secure.
• Issue and update player cards; redeem points for cash or prizes.
• Complete required regulatory documentation and maintain confidentiality.
• Maintain a welcoming, friendly environment for guests and teammates.
• Work a flexible schedule, including late nights, weekends, and holidays.
• Assist in keeping the casino floor clean and orderly.

Skills

English proficiency

Education

High school diploma or GED

Tools

iOS devices

Job description

Job Description

Accurately and promptly handle all money transactions and player accounts for customers. Promote Family Style Service culture through actions and positive attitude. Promotes a fun and friendly environment that creates excitement for external and internal guests.

Job Description

Accurately and promptly handle all money transactions and player accounts for customers. Promote Family Style Service culture through actions and positive attitude. Promotes a fun and friendly environment that creates excitement for external and internal guests.

Responsibilities

HOW YOU WILL CREATE THE EXTRAORDINARY

• Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times.
• Promptly cash customers out, give correct change, and answer customer questions in a courteous and professional manner.
• Accurately count and record assigned funds and make exchanges of funds throughout the shift.
• Keep cash drawer balanced and impressed.
• Make exchanges with the vault.
• Verify and document personal identification information for T-31 transactions.
• Complete CTRs, CCTL’s, MTLs, and all other required documentation.
• Track and complete Title 31 and Suspicious Activity reports.
• Issue player’s cards for guests or update player’s accounts with current information, as needed.
• Redeem points from accounts for patrons for cash or prizes.
• Assure that guests have a favorable gaming experience.
• Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information.
• Have complete knowledge of all casino events and promotional activities, and assist as needed.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
• Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
• Perform other duties as assigned or reasonably requested by any member of management.

Qualifications

WHAT YOU WILL NEED

• Must be 21 years of age or older
• Proficient in English verbal and written
• Proficient with iOS devices
• Flexible to work various shifts, weekends, and holidays
• Must be able to obtain and maintain a 1055 gaming license
• A high school diploma or GED equivalent is preferred.

Additional Requirements

• Ability to push and pull up to 25 pounds
• Ability to lift and carry objects up to 25 pounds
• Ability to bend, stoop, twist, reach, and kneel repetitively
• Safely work with provided cleaning chemical and equipment
• Ascend and descend stairs and maintain equilibrium for an extended period
• Must be able to work from a standing position and/or walking motion for extended period
• Ability to work in a smoking and pet-friendly environment