Enable job alerts via email!

Guest Services Representative

Valleywise Health

Phoenix (AZ)

On-site

USD 10,000 - 60,000

Part time

11 days ago

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

Valleywise Health is seeking a Guest Services Representative to enhance the experience of patients and visitors at their medical center. This part-time position involves guiding guests, providing information, and resolving inquiries effectively. Candidates should possess strong communication skills, customer service experience, and ideally be bilingual in Spanish.

Qualifications

Minimum one year of customer service experience required.
Spanish bilingual preferred.
HeartSaver or CPR certification preferred.

Responsibilities

Serve as resource for patients, visitors, and staff.
Provide positive first impression and assist guests to destinations.
Maintain respect for all in the facility.

Skills

Customer service

Communication

Problem-solving

Education

High school diploma or GED

Associate's degree

Tools

Basic PC experience

Join to apply for the Guest Services Representative role at Valleywise Health

2 days ago Be among the first 25 applicants

Join to apply for the Guest Services Representative role at Valleywise Health

Facility: Valleywise Health Medical Center

Department: Volunteer and Guest Relations

Schedule: Regular PT 20 Hours Per Week

Shifts: Mid

Reporting to the Manager of Volunteer & Guest Services, the Guest Service Representative serves as a resource for patients, visitors, and staff. This position provides a positive first impression to all customers of Valleywise Health. Consistently works to determine guests' needs and seek resolution in order to provide an outstanding experience at the facility. Guest Services Representative promotes the flow of all patients/guests within the facility. This position welcomes all guests and guides them to appropriate destinations. Must demonstrate the utmost respect for patients, visitors, staff, and co-workers.

Hourly Pay Rate: $16.22 - $23.92

Saturday & Sunday + Shift Differential Bonus!

Qualifications

Education:

Requires a high school diploma or GED.
Associate's degree preferred.

Experience

Must have a minimum of one (1) year of customer service-related experience that demonstrates an understanding of the required knowledge, skills, and abilities.
Prefer experience in a healthcare environment.

Specialized Training

Spanish Bilingual Associate Certification is strongly preferred.

Certification/Licensure

HeartSaver or CPR certification preferred.

Knowledge, Skills, And Abilities

Requires basic PC experience in a Windows environment including the ability to use the internet and learn internal company software.
Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation.
Requires the ability to read, write and speak effectively in English.
Time management skills are a must.
Must be able to sit for prolonged periods of time.
Bilingual in Spanish is strongly preferred.
Creativity, independent thinking, and problem-solving skills are strongly preferred.
Flexibility to work varied hours, weekends, and holidays preferred.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Part-time

Job function

Job function
Other
Industries
Hospitals and Health Care

Referrals increase your chances of interviewing at Valleywise Health by 2x

Get notified about new Guest Service Representative jobs in Phoenix, AZ.