Guest Services Representative

Continuum Companies Inc; Philadelphia (Philadelphia County); On-site; USD 19,000 - 25,000; Full time

Job summary

Continuum Companies Inc in Philadelphia, PA is seeking a Guest Services Representative to be the friendly first point of contact for residents, guests, and vendors at our buildings. You will greet guests, answer phones, log and distribute packages, assist arrivals, enforce building policies, and help ensure a safe, welcoming environment.

The role requires 0–2 years in customer service, strong communication, and US work authorization, with night and weekend availability.

Qualifications

• 0–2 years of experience in customer service or hospitality.
• Strong verbal and written communication skills.
• Ability to work nights and weekends.
• US work authorization.

Responsibilities

• Greet guests and answer the front desk phone.
• Log and distribute packages for residents.
• Assist residents with arrivals and deliveries.
• Enforce building policies and maintain visitor logs.
• Respond to alarms and contact emergency services if needed.
• Coordinate with maintenance and building staff as required.

Skills

Customer service

Hospitality

Verbal communication

Written communication

Job description

Guest Services Representative

Continuum Companies Inc, Philadelphia, Pennsylvania, United States

About this position

About KassCon

In 2000, three friends looked at Philadelphia’s rapidly expanding real estate market and saw that something was lacking: the existing cleaning industry could not meet the standards of the high‑end commercial, retail, residential, and green building sectors.

Together, they resolved to fill that niche and founded KassCon, a business dedicated to providing professional cleaning and exceptional concierge service to the sophisticated corporate customers moving into Center City’s high‑rise office complexes and condominiums.

About the role

KassCon in Philadelphia, PA, US is seeking a Guest Services Representative to join our team. At KassCon, we pride ourselves on creating a warm and welcoming environment for all our guests. As a Guest Services Representative, you will be the first point of contact for visitors, assisting them with inquiries and ensuring their needs are met with a friendly and professional demeanor. Join our team and be part of a company that values customer satisfaction and team collaboration. With a competitive salary range of $14/hr. - $18/hr., this is an exciting opportunity to showcase your customer service skills and make a difference in the guest experience at KassCon.

What you’ll do

• Greet guests, and open door(s) for residents, tenants, and guests. Answer the phone at the front desk.
• Accept packages (USPS, UPS, FED EX, dry cleaning, etc.), logging them in for residents and putting them in storage room.
• Distribution of packages to residents & ensuring signature for receipt.
• Assisting residents with the arrival of guests and deliveries.
• Maintaining a log of all building visitors.
• Respond to any alarms of the building including fire, intruder, HVAC, water, etc. if safe to do so.
• Contact 911 and request emergency assistance from police, fire, and emergency medical services as needed.
• Incident Reporting.
• Enforce Building policies and procedures.
• Contact elevator company for emergency response when needed.
• Contact building Superintendent or Maintenance if the need of building repair should arise.
• Report any building malfunctions that it becomes aware of or is advised of by any residents to management (i.e. Light bulb out, broken tiles, leaks, etc.).
• Challenge suspicious individuals and inform the authorities of suspicious incidents.
• Act as a deterrent to building violators.
• Implement/enforce building access control.

Qualifications

• 0-2 years of experience in customer service or hospitality industry
• Strong verbal and written communication skills
• Ability to work nights and weekends
• Experience as a receptionist is a plus
• US work authorization

The pay range for this role is:
14 - 18 USD per hour(Philadelphia, PA)