Guest Services Representative

Phyton Talent Advisors; New York (NY); On-site; USD 34,440 - 37,195; Part time

Job summary

A prominent university in New York is seeking a Guest Services Representative to provide exceptional customer service to guests and residents. Responsibilities include handling inquiries, managing maintenance requests, and processing cash transactions. The role requires strong communication and problem-solving skills, as well as the ability to work a flexible schedule in a fast-paced environment. Ideal candidates should have prior customer service experience and the ability to maintain high standards in service delivery.

Qualifications

• Must have experience in a customer service role, preferably in hospitality or residential environments.
• Ability to manage cash transactions accurately and securely.
• Strong problem-solving skills and ability to respond to inquiries professionally.

Responsibilities

• Provide customer service to guests and visitors.
• Handle maintenance requests and service inquiries.
• Process cash transactions and manage security procedures.

Skills

High-quality customer service

Cash handling

Strong communication skills

Ability to work flexible hours

Job description

Phyton Talent Advisors provided pay range

This range is provided by Phyton Talent Advisors. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$25.00/hr - $27.00/hr

Our client a well known University is seeking a Guest Services Representative in their New York, New York Location

Job Description

• Serve as frontline service staff, providing high-quality customer service to guests and visitors in a residential or hospitality environment
• Assist guests in person, by phone, and through digital platforms by answering questions, providing directions, and resolving issues professionally
• Enter and track maintenance requests using work order and incident reporting systems; ensure timely processing according to policy
• Process a variety of desk services, including temporary key issuance, account transactions, deposits, refunds, late payments, and resource replacement
• Create and maintain informational signage for residential buildings
• Respond to all inquiries courteously and professionally while maintaining a high standard of service
• Provide cross-functional support related to front desk operations and services
• Process and monitor maintenance and incident requests promptly; maintain accurate and up-to-date records
• Provide administrative support, including troubleshooting front desk issues and ensuring all services are accessible to residents
• Communicate with residents regarding contractor work, fire drills, alarms, guest passes, key loans, and maintenance follow-ups
• Perform cash handling duties, including processing payments, refunds, and account transactions in accordance with established procedures
• Perform cashiering responsibilities, including end‑of‑shift reconciliation, report generation, and secure handling of funds
• Manage access to residential buildings by maintaining key security, issuing temporary keys, responding to lockouts, and providing escorted access when appropriate
• Respond appropriately to emergencies and after‑hours access issues
• Issue replacement identification cards, update associated services, and ensure compliance with institutional policies
• Work a flexible schedule in a 24/7 operation, including nights, weekends, holidays, overtime, and emergency coverage as needed
• Perform additional duties as assigned

Seniority level

Not Applicable

Employment type

Contract

Job function

Administrative

Industries: Higher Education