Guest Services Representative

Rivett Lodging Aberdeen; Melrose Addition (SD); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Part-time pay

Flexible scheduling

Direct Deposit

Cross-Training

Growth opportunities

Job summary

Super 8 - Aberdeen, SD is seeking a motivated Guest Services Representative to be the friendly first point of contact for guests from check-in to check-out. The role emphasizes strong communication, accuracy in transactions, and a proactive approach to guest needs.

The position is part-time with shifts covering mornings, evenings, and overnight hours. You will assist with front desk operations, promote hotel loyalty programs, and help maintain a welcoming environment for all guests.

Qualifications

• Proficiency in Microsoft Office and basic computer applications.
• Excellent verbal and written communication with guests and colleagues.
• Ability to juggle multiple tasks while maintaining accuracy and organization.
• Reliability, professionalism, and consistency in work.
• Meticulous approach to ensure accuracy in financial records and guest details.

Responsibilities

• Welcome and greet guests, manage check-ins/outs, record charges according to policy.
• Provide information about hotel, local attractions, restaurants, and services; resolve guest concerns.
• Operate phone system with etiquette, take messages, and manage wake-up calls.
• Handle credit card authorizations, cash transactions, and provide change.
• Maintain front desk records, Night Audit checklist, and logs; report issues to the GM.
• Follow safety and security protocols and inspect property for issues.

Skills

Basic Computer Skills

Strong Communication Skills

Organizational & Multi-Tasking

Dependability & Professionalism

Attention to Detail

Tools

MS Office

Job description

Location: Super 8 - Aberdeen, SD

About the Role:

Are you ready to join a team dedicated to delivering exceptional guest experiences? The Super 8 is looking for a motivated and detail-oriented Guest Services Representative. In this key role, you will be the central point of contact for guests, ensuring their stay is seamless from reservation to check-out. If you're an organized, dependable multitasker with a positive attitude and strong knowledge of the local area, this is the perfect opportunity for you!

What You'll Do:

As a Guest Services Representative, your shift will be filled with various tasks aimed at providing top-notch service to our guests:

• Guest Interaction: Welcome and greet guests with a warm and friendly demeanor. Efficiently handle check-ins and check-outs, manage reservations, and accurately record charges for rooms, taxes, and pet fees according to hotel policy.
• Guest Assistance: Serve as the go-to resource for guests by providing information about the hotel, amenities, local attractions, restaurants, shopping, and churches. Also, address and resolve guest concerns or complaints with professionalism.
• Telephone Management: Operate the phone system with proper etiquette, take and transfer calls, accurately record messages, and manage guest wake-up calls.
• Financial Transactions: Complete credit card authorizations, accurately handle cash transactions and provide change for guests.
• Administrative Duties: Maintain organized records of the day's activities, including preparing the Night Audit Checklist, managing cash and call logs, and keeping the Front Desk Log up-to-date. Report any issues related to the front desk, guest relations, or maintenance to the General Manager.
• Safety & Security: Adhere to all safety and security protocols. Regularly inspect the property, including walking all floors and stairwells, checking outside doors for security, and ensuring outside lighting is functioning properly.
• Loyalty Program Promotion: Actively promote Wyndham Rewards Loyalty Program to enhance guest loyalty and satisfaction.
• Cleaning: Assist with cleaning tasks, such as laundry (washing, drying, folding, and storing), cleaning and sanitizing common areas, stocking supplies, making coffee. Ensure that all entrances and sidewalks are free of snow and ice.
• Support Services: Deliver additional guest supplies such as cribs, towels, and soap as needed. Issue and track master keys and key cards for housekeeping and maintenance staff.
• Housekeeping Assistance: When needed, assist with cleaning guest rooms, particularly when the hotel is full or the housekeeping staff is short.

What We're Looking For:

Basic Computer Skills: Proficiency in Microsoft Office and basic computer applications.

Strong Communication Skills: Excellent verbal and written communication skills to interact effectively with guests and colleagues.

Organizational & Multi-Tasking Abilities: Ability to juggle multiple tasks while maintaining high standards of accuracy and organization.

Dependability & Professionalism: Reliability, professionalism, and consistency in your work are essential.

Attention to Detail: A meticulous approach to ensure accuracy in financial transactions and guest records.

Benefits:

• Competitive Pay: Part Time
• Flexible Scheduling: Shifts 8am-4pm, 4pm - 12am, 12am-8am
• Direct Deposit
• Cross-Training
• Growth Potential