Guest Services Representative

MCCBWI; Baltimore (MD); On-site; USD 20,664 - 30,307; Full time

Job summary

The Maritime Conference Center is seeking a friendly Front Desk Associate to welcome guests, manage check-in/out, and support daily operations with a positive, no-drama approach.

Ideal candidates have at least 2 years of hotel front desk experience, strong customer service skills, proficiency with Microsoft Office and hospitality/POS systems, and the ability to lift up to 50 pounds and stand for long periods on a large facility.

Qualifications

• Minimum 2 years Hotel Front Desk Experience.
• Strong customer service skills and able to connect with guests positively.
• Comfortable with Microsoft Office, Hospitality systems and POS systems.
• Ability to lift up to 50 pounds and stand for long periods.

Responsibilities

• Pre-block guest rooms based on available floors.
• Assist with sales/upkeep of the retail outlet.
• Deliver VIP Welcome Amenities to guest rooms.
• Check guests in and out and assign credentials.
• Verify accuracy of financial data, customer information, and payment postings.
• Blog front desk information on MS Teams daily shift blog.
• Handle reservations by phone.
• Collaborate with off-site hotels during oversell conditions.
• Maintain neat front desk and front office areas.
• Perform other duties as assigned.

Skills

Front desk exp

Customer service

Interpersonal skills

Phone etiquette

Microsoft Office

Hospitality systems

POS systems

Education

High School Diploma

Tools

MS Teams

Job description

Description

At MCC, we are not just another hotel. We are a culture and a closely knit team. We believe in respect for our customers and our employees, in openness and honesty, and more importantly, no drama! This is why many of our employees have been on the team for 5, 10, 15 even over 20 years!

There is no other hotel and conference center like the Maritime Conference Center for employee retention, providing a positive workplace experience, and where customer come back again and again! Over 80% of our customer base is repeat business.

If hospitality is in your blood, you are in the right place. But we have only two catches to land your next best job ever – you must like to have fun and you have hotel front desk experience. We want the best of the best for our customers and our team.

RESERVATIONS AND FRONT DESK

• Pre-block guest rooms based on available floors.


• Assist with sales/upkeep of the retail outlet


• Deliver VIP Welcome Amenities to guest rooms.


• Check guests in and out and assign proper credentials


• Check to make sure all financial data, customer information data, and proper forms of payment/posting information is correct.


• Ensure that all relevant information is blogged on the Front Desk Daily Shift Blog in MS Teams.


• Take reservations over the phone


• Work with off-site hotels during oversell conditions.


• Make certain front desk and front office areas remain neat and tidy.


• Other duties as assigned.

Requirements

DESIRED QUALIFICATIONS:

• Minimum 2 years Hotel Front Desk Experience


• High School Diploma or equivalent.


• Comfortable with Microsoft Office, Hospitality systems and POS systems.


• Ability to lift packages up to 50 pounds.


• Ability to walk quickly, and for long distances due to size of facility.


• Assist with guest private functions as directed by OM.


• Strong interpersonal and communication skills to be capable of providing quality service to hotel guests.


• Personable and outgoing, pleasant phone demeanor.


• Excellent customer service skills and ability to connect with guests positively.


• Able to complete fire training and CPR courses.