Guest Services Representative

Positions on Land - UnCruise Adventures; Juneau (AK); On-site; USD 33,062 - 38,572; Part time

Job summary

UnCruise Adventures in Juneau, Alaska seeks a Guest Services Representative to assist vessel guests at our hospitality suite during arrival and departure windows. You will coordinate airport transfers, luggage check-in, and provide around-town advice, reporting to the Land Operations Manager.

This in-person, seasonal role runs April through September 2026, with shifts Thursday through Sunday 26–34 hours per week; hourly pay ranges from $24 to $28, based on experience.

Qualifications

• 1-2 years’ experience in a customer service focused position dealing with highly educated and affluent clientele.

Responsibilities

• Host and maintain the hospitality suite including collect and tag guest luggage, maintain the guest manifest, and ensure the space meets high company standards.
• Provide a high level of customer service to guests to ensure they have a pleasant pre- and post-cruise experience.
• Coordinate with the Land Manager to support all troubleshooting, logistics and customer service issues with transportation vendors as needed.
• Maintain and report inventory of collateral material associated with the hospitality suite.
• Assist with unloading incoming and loading outgoing luggage movements to/from the vessels and airport.

Skills

Customer service

Communication

Coordination

Job description

At UnCruise Adventures, we work together to provide an enriching adventure experience while inspiring an appreciation of local cultures and the natural world. This means we kayak among icebergs, travel to hidden waterfalls, snorkel with sea lions, dive with manta rays, and share air with whales. Our destinations include Alaska, Hawaiian Islands, Mexico’s Sea of Cortes, and Costa Rica. Every team member plays a role in bringing the adventure to life.

UnCruise Adventures operates five vessels from April through September in Southeast Alaska. The vessels dock in Juneau weekly or bi-weekly from Friday through Sunday with up to two vessels per day, the largest of which has 88 guests and 31 crew. The Juneau Land Operations team works to assist the vessels and guests with their various needs, from provisioning support to luggage movement with a constant focus on guest service and vessel support.

UnCruise Adventures is headquartered in Seattle, Washington with a satellite office in Juneau, Alaska.

Job Summary

The Guest Services Representative is responsible for assisting vessel guests at our hospitality suite. Guests will either be arriving for or departing from their cruise and this position will be the go-to person for airport transfers, luggage check-in, and around-town advice. Guest Service Representatives report to the Land Operations Manager.

Schedule and Pay Range

• This position is in-person, land-based in Juneau, Alaska. Accommodation and relocation will not be provided.
• This position starts in this month and ends in September 2026.
• $24.00 - $28.00 per hour - Depending on Experience. Compensation for this seasonal position will be at an hourly rate for a total of 26 - 34 hours per week, Thursday through Sunday.

Essential Duties

• Host and maintain the hospitality suite including collect and tag guest luggage, maintain the guest manifest, and ensure the space meets high company standards.
• Provide a high level of customer service to guests to ensure they have a pleasant pre- and post-cruise experience
• Coordinate with the Land Manager to support all troubleshooting, logistics and customer service issues with transportation vendors as needed.
• Maintain and report inventory of collateral material associated with the hospitality suite.
• Assist with unloading incoming and loading outgoing luggage movements to/from the vessels and airport.

Qualifications

• Must be able to staff the hospitality suite on Fridays, Saturdays, and Sundays from 8:30 AM to 5:30 PM (with a ½ hour lunch break) from April through September.
• Must be able to work at the Juneau Land Operations Office on Thursdays, flexible from 8:00 AM to 5:00 PM.
• 1-2 years’ experience in a customer service focused position dealing with highly educated and affluent clientele.
• Knowledge of Juneau and the surrounding areas including restaurants and excursions
• Excel in problem solving and logistical skills.
• Detail oriented and thorough; able to follow through on assigned tasks.
• Ability to get along well with co-workers and support a team environment.

Physical Demands

This position will be physically demanding. Bending, climbing, repetitive motion, and heavy lifting of loads up to 50 pounds or more are requirements of this position. This position requires long hours of standing and being on your feet.

Pay Range

$24 - $28 USD

DISCLAIMER STATEMENT

This job description is intended only to describe the general nature and level of work being performed by an employee in this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills or abilities required or persons so classified or assigned.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

It is the policy of UnCruise Adventures not to discriminate on the basis of race, color, sex, creed, religion, marital status, citizenship, the presence of any sensory, mental, or physical disability, gender identity, gender expression, sexual orientation, age, disability, ancestry, national origin, or veteran status in its educational programs, activities, or employment as re quired by law.