Guest Services Representative

Altru Health System; Grand Forks (ND); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health plan

401(k) retirement plan

Dental plan

Paid time off

Job summary

Altru Health System in Grand Forks, ND is searching for a Guest Services Representative to greet patients and visitors, screen for safety, and coordinate check-ins with staff.

You will serve as a liaison, provide concierge assistance, and help families locate services while supporting physicians and the care team in delivering a welcoming experience.

This full-time role offers flexible scheduling and access to our comprehensive benefits package to support you and your family.

Qualifications

• Experience greeting patients and visitors.
• Ability to screen and triage as needed.
• Strong verbal and written communication skills.

Responsibilities

• Greet patients and guests in a courteous, timely manner.
• Screen visitors to maintain a safe environment and assist with directions.
• Coordinate check-in and translate requests between patients, families and staff.

Skills

Customer service

Communication skills

Job description

Everything we do is underscored by a why — and that why is one another. Location: Altru Hospital 1200 South Columbia Road Grand Forks, ND 58201

Pay Range: $15.50 - $23.22

Summary: The Guest Services Representative greets patients and guests who arrive at the facility in a timely, courteous and helpful manner. The representative ensures that all visitors are screened to ensure a safe and healthy environment for our patients and staff. This position acts as a liaison between patients, families and staff by greeting and checking in family members. The representative notifies families and updates to help keep the family informed and assisting physicians and staff in locating families for updates and securing support services as needed. This position provides concierge services to patients and families directing and/or escorting them to their destination.

Essential Job Functions

• Positively greets and accurately communicates information to all patients and guests arriving at Altru Health System.
• Initiates and implements all aspects of service excellence utilizing good judgment in providing companionship/escort services deemed appropriate while ensuring all patient/guest needs are met.
• Proactively offers assistance and suggestions for service needs within Altru Health System (i.e. cafeteria, restrooms, telephone, etc.) and concierge services outside of Altru Health System (i.e. convenient restaurants, hotels, shopping locations, and community attractions.)
• Coordinates closely with Greeters and other services areas within Altru Health System to maximize the ability to provide patient/guest assistance and services; works collaboratively with volunteers.
• Coordinates patient transfers between Altru campuses for appointments and/or admission by arranging appropriate transportation.
• Utilizes computer systems to look up information to direct the patients, family members and visitors appropriately (i.e. scheduled appointments, physician location, patient rooms, etc.).
• Assists patients/guests with wheelchairs and crutches, transports wheelchair patients/guests to their desired destination within the facility.
• Acts as a liaison between patients, families and staff by greeting and checking in family members associated with procedures.
• Notifies families with updates and securing support services as needed.
• Screens visitors and patients upon entry.
• Monitors visitor admittance to facilities to ensure a safe and healthy environment for our patients and staff.
• Performs other duties as assigned or needed to meet the needs of the department/organization.

Language Requirements

• This position requires proficiency in reading, writing, and speaking English to ensure effective communication in the workplace and with patients, families, and team members.

Physical Demands

• Sit: Frequently (34-66%)
• Stand: Occasionally (5-33%)
• Walk: Occasionally (5-33%)
• Stoop/Bend: Occasionally (5-33%)
• Reach: Frequently (34-66%)
• Crawl: Not Applicable
• Squat/Crouch/Kneel: Occasionally (5-33%)
• Twist: Occasionally (5-33%)
• Handle/Finger/Feel: Continuously (67-100%)
• See: Continuously (67-100%)
• Hear: Continuously (67-100%)

Weight Demands

• Lift -Floor to Waist Level: Sedentary (<10 pounds)
• Carry: Sedentary (<10 pounds)
• Push/Pull: Sedentary (<10 pounds)
• Slide/Transfer: Not Applicable

Working Conditions

• Indoor: Continuously (67-100%)
• Outdoor: Not Applicable
• Extreme Temperature: Not Applicable

Driving Requirement

• Professional Drivers: Persons who drive as their main responsibility OR transport passengers or hazardous materials.
• Frequent Drivers: Persons whose main responsibility is not driving, but drive daily or almost daily.
• Occasional Drivers: Persons who drive from once per month to as frequently as once per week.
• Infrequent Drivers: Persons who are generally not expected to drive.
• Driving Requirement for this position: Infrequent Driver
• Reference ID: R8111

Company Culture & Benefits

Making a real difference. For one another. To take the best care of our patients and community — including friends, family, and neighbors — we need people who are committed to growth, excellence, and one another. At Altru, you’ll find a culture where support and teamwork are at the heart of what we do. You’ll have opportunities to advance your skills, work with the latest technologies, experience the fulfillment that comes from giving back, and take your career wherever you want it to go. Join our team and be a part of a small community with a big heart. Altru offers a comprehensive benefits package to its full- and part-time employees. Excellent benefits include a health plan and 401(k) retirement plan. Other benefits include a dental plan, vision plan, life and disability insurance, education assistance, paid time off (PTO).

Altru provides reasonable accommodations to individuals with disabilities to increase opportunities and eliminate barriers to employment. If you need a reasonable accommodation in the application process to access job postings, to apply for a job, for a job interview, for pre-employment testing, or with the onboarding process, please contact Altru’s Human Resources Department at [e-mail] or 701.780.5107. Altru is an Equal Opportunity Employer. Learn more or to request a copy of our Equal Employment Opportunity and Eligibility policy and Affiative Action Plan at no charge, please contact Altru’s Human Resources Department at [e-mail] or 701.780.5107. Additionally, the following poster is available through the Department of Labor: Know Your Rights. Altru participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.