Guest Services Representative

Embassy Suites by Hilton Corpus Christi; Corpus Christi (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

Embassy Suites by Hilton Corpus Christi is seeking a friendly Guest Services Representative to manage front desk duties with warmth and professionalism, greeting guests, handling registrations, and coordinating with the team to ensure a seamless stay.

This part-time role requires you to stand for long periods, lift light loads, and work AM or PM shifts, weekends and holidays as needed, offering outstanding service and efficient problem resolution to guests.

Qualifications

• Excellent customer service and communication skills.
• Ability to multi-task and stay organized during busy periods.
• Familiarity with front desk operations and guest services is a plus.

Responsibilities

• Greets and registers guests and assigns rooms; handles special requests.
• Manages reservations, pre-registration, and blocking of rooms.
• Processes check-ins and check-outs efficiently and courteously.
• Handles cash, checks, and credit card transactions per procedures.
• Keeps the front desk area clean and organized and communicates with shifts.
• Promotes repeat business by offering future reservations at checkout.
• Provides information on hotel services, dining, and local attractions.
• Responds to guest inquiries and directions with professionalism.
• Supports housekeeping and other departments as needed.
• Maintains knowledge of hotel policies and safety procedures.

Skills

Customer service

Front desk

Reservations

Cash handling

Job description

Job Location: Corpus Christi, TX 78411

Position Type: Part Time

Job Shift: Any

A Guest Services Representative assists our guests efficiently, courteously and professionally in all front desk related functions while maintaining a high standard of service and hospitality.

Responsibilities include:

• Provides the highest quality of service to the customer at all times.
• Greets and registers guests and provides room assignments, accommodating special requests whenever possible. Assists in pre-registration and blocking of reservations.
• Has working knowledge of reservations systems, and procedures; takes reservations and knows cancellation procedures and policy.
• Handles guest check-ins and check-outs efficiently and in a friendly and professional manner.
• Communicates with incoming shift employees by logging pertinent information
• Ensures that all cash, check and miscellaneous departments are in balance at the end of each shift utilizing proper cash handling procedures.
• Checks all credit cards to ensure they are valid. Follows check cashing procedures to ensure all checks are valid.
• Keeps housekeeping informed of any special requests, late check-outs and special need areas in the hotel.
• Answers inquiries pertaining to hotel services, shopping, dining, entertainment and travel directions.
• Posts room charges using PMS; collects payment and makes change for hotel guests following all cash handling procedures as required.
• Promotes repeat business by offering to take future reservations upon check-out.
• Keeps front desk area neat, clean and free of safety hazards.
• Be able to stand/walk for extended periods of time (6-8 hours)
• Be able to lift up to 35 pounds
• Must be able to work either AM or PM shifts on weekdays, weekends, and holidays
• Schedules are subject to change weekly

The items listed above include, but are not limited to the overall job responsibilities.