Guest Services Representative

Adler Planetarium; Chicago (IL); On-site; USD 24,108 - 25,334; Part time

Benefits offered by this job

Vacation days

Sick days

403B retirement savings plan

Employee Assistance Program

Free entrance to Chicago area museums

Job summary

A local science museum in Chicago is seeking a Guest Services Representative to provide exceptional service to guests. Responsibilities include greeting visitors, validating tickets, and managing group processes. The ideal candidate will thrive in a dynamic environment, possess strong customer service skills, and have prior experience in a guest-facing role. This part-time position offers a competitive hourly rate and benefits such as vacation days and retirement savings plans.

Qualifications

• Minimum one year of experience in a guest-facing role with cash handling responsibilities.
• Basic knowledge of ticketing systems.
• Basic understanding of the Museum Campus and local attractions.

Responsibilities

• Greet guests and verify tickets.
• Handle ticket sales and group processing.
• Provide customer service and support museum operations.

Skills

Customer service

Effective communication

Multi-tasking

Teamwork

Education

High School Diploma or equivalent

Tools

G Suite

Microsoft Office Suite

Gateway Galaxy Ticketing System

Job description

Guest Services Representative

Adler Planetarium

Base Pay Range

$17.50/hr - $18.39/hr

Position

The Adler Planetarium is seeking a Guest Service Representative to join our dynamic team located on Chicago's Museum Campus. This position fulfills multiple responsibilities: gate attending at the main box office and theaters; ticket sales at the accessible entrance; group processing; and orientation. This individual will also be responsible for the following:

• Greet guests with a friendly demeanor and verify tickets, discounts, and admission eligibility.
• Orienting groups on buses during intake and assisting with departure. Organizing and managing lunch space. Greeting and orienting groups to Planet Explorers and enforcing rules.
• Verifying and selling tickets at theaters, ushering guests, organizing seating, and ensuring guest safety.
• Redeeming and selling tickets accurately, conducting transactions.
• Providing exceptional customer service to those contacting the museum.
• Setting up and displaying signage indoors and outdoors.

Work Schedule

The typical work schedule for this position is Tuesdays and Thursdays from 10:30 am to 4:30 pm and Sundays or Mondays from 8:30 am to 4:30 pm.

Compensation & Benefits (Part-Time)

Base Pay Range: $17.50/hr - $18.39/hr

• 7 to 25‑hour workweek
• Eligible to accrue up to 6 vacation days per year
• 3 sick days as of date of hire (can accrue up to 6.5 days per year)
• Eligible to earn time and a half for working on any of the 7 Adler observed holidays
• Paid Family Bereavement Leave & Jury Duty
• 403B retirement savings plan with Adler match (100% vested immediately, enrollment as of date of hire)
• Employee Assistance Program (in‑person, telephonic, web‑based services)
• Free subscription to the Calm Premium app
• Employee loan program
• Discount on‑site parking program
• Free entrance to Chicago area museums and cultural institutions

The Person

• Excited about engaging with guests, members, and colleagues.
• Thrives in a team environment and is willing to go the extra mile.
• Quick thinker and comfortable interacting with a highly diverse population.
• Effective multitasker in a fast‑paced environment.
• Excellent customer service and communication skills.
• Creative thinker.

Required Qualifications

• High School Diploma, GED, or equivalent years of relevant work experience.
• One year of experience in a guest‑facing role with cash handling responsibilities.
• Basic knowledge of service and ticketing systems.
• Basic knowledge of G Suite and Microsoft Office Suite.
• Basic understanding of the Museum Campus and local attractions.

Preferred Qualifications

• One year of experience working in high‑volume tourist attractions with cash handling responsibilities.
• Basic knowledge of the Gateway Galaxy Ticketing System.
• Intermediate understanding of the Museum Campus and local attractions.

The Adler Planetarium is dedicated to complying with its obligations as an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, age, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation for any part of the employment process, please email the Human Resources Department at [e-mail] and provide the nature of your request and your contact information. Accommodation requests will be considered on a case‑by‑case basis.