Guest Services Representative

Jones Lang LaSalle Incorporated; Charlotte (NC); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

401(k) plan with matching company

Comprehensive Medical, Dental & Vision

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Early access to earned wages through “

Daily Pay

Job summary

Jones Lang LaSalle Incorporated in Charlotte, NC is seeking a Guest Services Representative to be the welcoming face of our properties. You will manage front desk operations, handle visitor registration and respond to tenant inquiries with professionalism and warmth.

This role requires exceptional interpersonal skills, attention to detail, and the ability to balance multiple priorities while upholding high standards of hospitality. On-site position with comprehensive benefits.

Qualifications

• High school diploma or equivalent
• Minimum of 1 year of experience in high-end hospitality, luxury retail, fine dining, or related customer-facing field
• Outstanding interpersonal and communication skills with ability to interact professionally with diverse audiences
• Strong organizational abilities and proven capacity to multitask effectively
• Professional demeanor and polished appearance
• Proficiency with MS Office applications and internet-based tools

Responsibilities

• Greet all tenants and visitors with courtesy and professionalism, creating a welcoming atmosphere that reflects JLL's commitment to exceptional service
• Manage visitor registration according to established building policies and security protocols
• Respond promptly to tenant phone calls and emails, providing assistance and information with efficiency and care
• Provide guidance and directions to tenants and visitors, demonstrating comprehensive knowledge of building amenities and services
• Maintain awareness of building management and security protocols, directing concerns to appropriate personnel
• Develop professional relationships with key tenant contacts and stay informed about property events
• Monitor service alerts and report security concerns immediately to designated personnel

Skills

Customer service

Communication skills

Multitasking

Professional demeanor

MS Office

Education

High school diploma or equivalent

Tools

Visitor management system

Building access control

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As a Guest Services Representative at JLL, you'll serve as the welcoming face of our properties, creating exceptional first impressions for every tenant and visitor. You'll manage front desk operations with professionalism and warmth, handling visitor registration, security protocols, and serving as a trusted resource for building information. At JLL, we believe the most effective teams are built when everyone is empowered to thrive, and in this role, you'll foster a positive environment where guests and colleagues feel valued. This position requires exceptional interpersonal skills, attention to detail, and the ability to balance multiple priorities while maintaining the highest standards of hospitality.

What your day-to-day will look like:

• Greet all tenants and visitors with courtesy and professionalism, creating a welcoming atmosphere that reflects JLL's commitment to exceptional service
• Manage visitor registration according to established building policies and security protocols
• Respond promptly to tenant phone calls and emails, providing assistance and information with efficiency and care
• Provide guidance and directions to tenants and visitors, demonstrating comprehensive knowledge of building amenities and services
• Maintain awareness of building management and security protocols, directing concerns to appropriate personnel
• Develop professional relationships with key tenant contacts and stay informed about property events
• Monitor service alerts and report security concerns immediately to designated personnel

Required qualifications:

• High school diploma or equivalent
• Minimum of 1 year of experience in high-end hospitality, luxury retail, fine dining, or related customer-facing field
• Outstanding interpersonal and communication skills with ability to interact professionally with diverse audiences
• Strong organizational abilities and proven capacity to multitask effectively
• Professional demeanor and polished appearance
• Proficiency with MS Office applications and internet-based tools

Preferred qualifications:

• Experience with visitor management systems or building access control technology
• Background in event coordination or support
• Proven track record of building positive relationships with clients and colleagues
• Self-motivated approach with ability to anticipate needs and take initiative

Location: On-site – Charlotte, NC

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.