Guest Services Representative

Silver Slipper Casino & Hotel; Bay St. Louis (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Silver Slipper Casino & Hotel in Mississippi seeks a friendly Guest Services Associate to greet and assist guests during check-in and check-out, ensuring a personalized and efficient experience. You will address questions, fulfill special requests, manage the PBX telephone system, and collaborate with Marketing and Player Development to enhance guest satisfaction and loyalty.

This full-time role requires adherence to Mississippi Gaming regulations and SSC policies, with a focus on hospitality

Responsibilities

• Greet and assist guests with check-in/check-out procedures, ensuring a personalized and efficient experience.
• Address and resolve guest questions, concerns, and special requests promptly.
• Exhibit all conduct in accordance with Mississippi Gaming regulations and SSC.
• Manage the telephone system (PBX): route calls, take messages, and provide accurate information—in a tone that says, “we’ve got you.”
• Maintain call logs and follow up on missed calls or voicemail inquiries within established service standards.
• Handle player’s club inquiries and enrollment; educate guests on tier benefits, promotions, and point redemptions.
• Collaborate with the casino’s Player Development team to streamline reward issuance and problem-solve account issues, ensuring every guest plays (and stays) happy.
• Assist marketing with promotional events: setup, guest engagement, and post-event follow-through when scheduled.
• Distribute promotional materials, explain current offers, and sign-up guests for upcoming events—because the only thing better about today is knowing about tomorrow’s party.
• Coordinate with Food & Beverage, Security, Housekeeping, and Marketing to anticipate guest needs and uphold safety and cleanliness standards.
• Provide feedback and ideas to leadership on enhancing offerings, drawing on your front-line insights.
• Process cash or comp transactions in compliance with casino policies.
• Other duties as assigned.

Job description

Job Category: Hotel & Guest Services Operations

Requisition Number: GUEST008506

• Posted : October 14, 2026
• Full-Time

Locations

Showing 1 location

Description

• Greet and assist guests with check-in/check-out procedures, ensuring a personalized and efficient experience.
• Address and resolve guest questions, concerns, and special requests promptly.
• Exhibit all conduct in accordance with Mississippi Gaming regulations and SSC.
• Manage the telephone system (PBX): route calls, take messages, and provide accurate information—in a tone that says, “we’ve got you.”
• Maintain call logs and follow up on missed calls or voicemail inquiries within established service standards.
• Handle player’s club inquiries and enrollment; educate guests on tier benefits, promotions, and point redemptions.
• Collaborate with the casino’s Player Development team to streamline reward issuance and problem-solve account issues, ensuring every guest plays (and stays) happy.
• Marketing & Promotions Support
  • Assist marketing with promotional events: setup, guest engagement, and post-event follow-through when scheduled.
  • Distribute promotional materials, explain current offers, and sign-up guests for upcoming events—because the only thing better about today is knowing about tomorrow’s party.
• Cross-Functional Collaboration
  • Coordinate with Food & Beverage, Security, Housekeeping, and Marketing to anticipate guest needs and uphold safety and cleanliness standards.
  • Provide feedback and ideas to leadership on enhancing offerings, drawing on your front-line insights.
  • Process cash or comp transactions in compliance with casino policies.
  • Other duties as assigned.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.