Guest Services Representative

HGI HOMEWOOD SUITES; Albuquerque (NM); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

401(k)

Employee Discounts

Growth Opportunities

Sick Pay

Job summary

Legacy Hospitality is seeking a Guest Services Representative to provide a welcoming front-desk experience. You will manage reservations, check-in/out, and billing while delivering exceptional guest service in a fast-paced environment.

You will coordinate with housekeeping and other teams to ensure seamless stays and respond promptly to guest inquiries. This role offers full-time hours and benefits, with flexibility across mornings, evenings, weekends, and holidays.

Qualifications

• Strong communicators with a guest-first mindset.
• Professional, polished, and detail-oriented.
• Able to multitask and stay organized in a fast-paced environment.
• Calm under pressure with strong problem-solving skills.
• Positive, respectful, and team-oriented.

Responsibilities

• Welcome guests and provide a friendly, efficient check-in experience.
• Handle check-outs and ensure billing accuracy.
• Manage reservations, room assignments, and special requests.
• Answer phone calls and assist with guest inquiries.
• Resolve guest concerns with professionalism and care.
• Process payments and maintain accurate records.
• Communicate with housekeeping and other departments for smooth operations.

Skills

Strong communication

Guest-first mindset

Professionalism

Detail-oriented

Multitasking

Calm under pressure

Problem solving

Team-oriented

Job description

Join Legacy Hospitality as a Guest Services RepresentativeLooking to grow your hospitality career in a guest-focused environment? Join Legacy Hospitality as a Guest Services Representative at our front desk and become the face of the hotel, creating strong first impressions and seamless guest experiences.In this role, you will welcome guests, manage reservations, and ensure every stay runs smoothly from arrival to departure. If you enjoy working with people and thrive in a fast-paced setting, this is your opportunity.We offer competitive pay, full benefits, and a culture where your work is valued and recognized.Why You Will Love Working With UsAt Legacy Hospitality, hospitality has heart. Our culture is built on CARE:CompassionAuthenticityRespectEmpathyWe are committed to creating a workplace where team members feel supported, valued, and empowered to grow.Benefits for Full-Time Employees Include:Medical, Dental, and Vision InsuranceLife InsurancePaid Time Off401(k)Benefits for All Employees (Full-Time and Part-Time) Include:Employee DiscountsGrowth and Advancement OpportunitiesSick PayWhat You Will DoAs a Guest Services Representative, you will:Welcome guests and provide a friendly, efficient check-in experienceHandle check-outs and ensure billing accuracyManage reservations, room assignments, and special requestsAnswer phone calls and assist with guest inquiriesResolve guest concerns with professionalism and careProcess payments and maintain accurate recordsCommunicate with housekeeping and other departments to ensure smooth operationsWork flexible schedules, including mornings, evenings, weekends, and holidaysWhat We Are Looking ForWe are seeking team members who are:Strong communicators with a guest-first mindsetProfessional, polished, and detail-orientedAble to multitask and stay organized in a fast-paced environmentCalm under pressure with strong problem-solving skillsPositive, respectful, and team-orientedPreferred QualificationsPrevious hotel or guest service experienceFamiliarity with hotel systems or reservation platformsPhysical Requirements (Essential Job Functions)This role requires candidates to:Stand and walk for extended periods, up to 8 hours per shiftUse computers, phones, and office equipment for extended periodsOccasionally lift, carry, or move items such as luggage or suppliesMaintain focus and professionalism during busy shiftsWork a flexible schedule, including mornings, evenings, weekends, and holidaysReady to Apply?If you are dependable, motivated, and ready to be part of a strong team, we want to hear from you.