Guest Services Rep Part Time-104020

Extended Stay America, Inc.; Westmont (IL); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated Guest Services Representative to enhance guest experiences. This role involves checking guests in and out, managing reservations, and ensuring a clean and welcoming environment. Ideal candidates will possess strong communication skills and a commitment to resolving guest issues effectively. Join a positive work environment that values recognition and offers competitive wages, along with benefits like a 401(k) plan and vision insurance. If you are passionate about hospitality and eager to make a difference, this is the perfect opportunity for you.

Benefits

Weekly Pay

Competitive Wages

Positive work environment

Recognition programs

Vision Insurance

401(k) plan

Employee Assistance Program (EAP)

Discounts through Employee Perks Program

Qualifications

• Proficient in English communication and able to operate property management systems.
• Ability to perform shift reports and audits, and understand safety manuals.

Responsibilities

• Assist guests with check-ins, payments, and inquiries.
• Maintain cleanliness and assist with housekeeping tasks as needed.

Skills

English communication

Problem-solving skills

Basic math operations

Education

High School Diploma or GED

Tools

Property management systems

Job description

Join to apply for the Guest Services Rep Part Time-104020 role at Extended Stay America

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Join to apply for the Guest Services Rep Part Time-104020 role at Extended Stay America

Position Purpose and Summary

The Guest Services Representative ("GSR") position demonstrates and promotes a strong commitment to providing the best possible experience for our guests. Responsibilities include assisting guests, answering phones, checking guests in and out, collecting payments, and completing all front office paperwork following company guidelines. The GSR also ensures adherence to safety and security procedures for all associates and guests.

Major / Key Job Duties

• Provide excellent guest experience with 100% commitment.
• Respond to guest requests diligently.
• Resolve guest issues through the Make it Right process, embracing ESA's service culture.
• Process reservations, check-ins, payments, and check-outs according to guidelines.
• Manage collection efforts for in-house balances and maintain cash, credit, and ledger accounts.
• Set up and take down breakfast displays timely.
• Maintain organized and clean work and common areas.
• Promote ESA to inquiries and convert them into reservations.
• Gather guest information, identify sales opportunities, and follow up on leads.
• Conduct property tours to ensure standards are met.
• Assist guests with reasonable accommodations and report safety/security issues promptly.

Other Duties

• Maintain overall hotel cleanliness and assist with housekeeping and laundry tasks as needed.
• Engage in cross-training across hotel departments.
• Perform other tasks as assigned by management.

Benefits

• Weekly Pay
• Competitive Wages
• Positive work environment
• Recognition programs
• Vision Insurance
• 401(k) plan
• Employee Assistance Program (EAP)
• Discounts through Employee Perks Program

Compensation

Pay ranges vary by state, e.g., California: $16.50 - $23.00; Colorado: $16.00 - $19.00; Illinois: $16.00 - $19.00; Minnesota: $16.00 - $19.00; New Jersey: $16.00 - $23.22; Washington: $16.66 - $21.10; NY Whitestone: $19.17 - $20.52.

Note: Compensation depends on role, experience, and location, and complies with minimum wage laws.

Knowledge, Skills, Abilities & Competencies

• Proficient in English communication.
• Ability to operate property management systems and perform shift reports and audits.
• Understand safety and operational manuals.
• Complete routine reports and correspondence.
• Perform basic math operations.
• Exercise good judgment and problem-solving skills in guest issues.

Minimum Qualifications

• High School Diploma or GED, or 1-3 months related experience, or equivalent.

ESA Management, LLC is an Equal Opportunity Employer, committed to diversity and inclusion in employment.