Guest Services Rep Part Time-104020

Extended Stay America, Inc.; Horsham (PA); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a forward-thinking company as a Guest Services Representative, where your commitment to exceptional customer service will shine. This part-time role offers an engaging environment where you will assist guests, manage reservations, and ensure a welcoming atmosphere. You'll be part of a dynamic team dedicated to providing the best experiences for visitors. With flexible hours and a commitment to employee recognition, this position is perfect for those looking to start their career in hospitality while making a meaningful impact on guest satisfaction.

Benefits

Weekly Pay

Competitive Wages

Vision Insurance

401(k)

Employee Perks

Qualifications

• Must have a High School Diploma or GED or equivalent experience.
• 1-3 months of related experience preferred.

Responsibilities

• Assist guests with check-ins and check-outs, ensuring a smooth experience.
• Maintain cleanliness and organization at the front desk and lobby areas.

Skills

Customer Service

Problem Solving

Communication

Education

High School Diploma or GED

Job description

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Position Purpose And Summary

The Guest Services Representative ("GSR") must demonstrate a strong commitment to providing the best experience for guests. Responsibilities include assisting guests, answering phones, checking guests in/out, collecting payments, and completing front office paperwork. The GSR ensures safety and security procedures are followed for all associates and guests.

Major / Key Job Duties

• Provide excellent guest experience and respond to requests with follow-through.
• Resolve guest issues using the Make it Right process, embodying ESA's service culture.
• Process reservations, check-ins, payments, and check-outs per company guidelines.
• Handle collections and maintain cash, credit, and ledger accounts accurately.
• Set up and break down breakfast displays timely.
• Maintain cleanliness and organization at the front desk, lobby, and guest areas.
• Promote ESA to inquiries and convert them into reservations.
• Gather guest information, identify sales opportunities, and conduct property tours to meet brand standards.
• Assist with guest requests and ensure safety and security compliance.

Other Duties

• Maintain overall hotel cleanliness and assist with housekeeping and laundry as needed.
• Perform other tasks as assigned.

Benefits

• Weekly Pay, Competitive Wages, Great Environment
• Recognition Programs, Vision Insurance, 401(k), EAP, Employee Perks

Compensation

Pay varies by location and experience. For example:

• Colorado, Washington, California: $13.50 - $22.73/hr
• New York City (Whitestone): $32.88/hr

Qualifications

• High School Diploma or GED, or 1-3 months related experience, or equivalent.

Additional Information

• Entry level, part-time role in hospitality.
• Equal Opportunity Employer.