Guest Services Pro: Free Ski Passes & Resort Perks

Mt. Washington Pediatric Hospital; Norden (CA); On-site; USD 28,000 - 30,000; Part time

Benefits offered by this job

Free ski and tubing passes

50% off food

Free group ski and snowboard lessons

Employee discounted lift tickets

Lift ticket discounts at multiple skiR

Hotel discounts

Employee ski reciprocal programs

Employer sponsored 401k after 1000 hrs

Employee Assistance Program (EAP)

Job summary

Sugar Bowl Resort in California is hiring Guest Services Agents to sell lift tickets, rentals, and lessons while delivering exceptional guest service. Availability on weekends and holidays is required; positions include winter seasonal opportunities with part-time and full-time options.

In this guest-facing role, you will greet guests, process sales through the POS system, assist with rentals, and respond to inquiries via in-person, phone, or email channels, ensuring a smooth first impression

Qualifications

• Excellent communication skills with a warm and professional demeanor.
• Ability to learn the ticket selling computer system, full product lineup, and current pricing.
• Some computer experience preferred.
• A strong work ethic and ability to handle multiple tasks at once.
• Must be fluent in English.

Responsibilities

• Maintain a thorough knowledge of lift tickets, rentals, lessons, resort services, pricing, locations, and meeting times.
• Accurately sell and process resort products through the ticketing and point-of-sale system.
• Welcome guests and provide assistance at indoor and outdoor guest service locations.
• Support rental operations, including boot fitting, equipment setup, and basic ski or snowboard teching.
• Assist with guest communications by responding to questions in person, by phone, email, or other channels.
• Manage lost-and-found items, including documenting, organizing, storing, and reuniting guests with belongings.
• Resolve guest questions and concerns in a courteous, patient, and solutions-focused manner.
• Maintain a clean, organized, and professional work environment.
• Build positive relationships with team members and other departments.
• Cross-train and lend a hand in other departments as needed.

Skills

Communication

Multitasking

Computer literacy

English fluency

Learning ticketing system

Job description

Sugar Bowl Resort in California is hiring Guest Services Agents to sell lift tickets, rentals, and lessons while delivering exceptional guest service. Availability on weekends and holidays is required; positions include winter seasonal opportunities with part-time and full-time options.

In this guest-facing role, you will greet guests, process sales through the POS system, assist with rentals, and respond to inquiries via in-person, phone, or email channels, ensuring a smooth first impression