Guest Services Pro - Flexible Hours, PTO & Uniforms

Woodbury Corporation; Lincoln (NE); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Flexible schedule

Paid time off

Employee discounts

Free uniforms

Job summary

Woodbury Corporation's Lincoln hotel is seeking a Guest Services Representative who ensures 100% guest satisfaction from arrival to checkout. You will be the main point of contact for guest requests, check-in/out, and coordinating hotel services.

The role requires a friendly, proactive demeanor, strong multitasking, and the ability to work flexible shifts including weekends and holidays. You will use reservation and billing systems and help optimize revenue while maintaining excellent customer

Qualifications

• Previous customer service experience.
• Ability to type 30–35 words per minute.
• Ability to work flexible shifts including weekends and holidays.
• Strong communication skills, both verbal and written.

Responsibilities

• Check guests in and out and handle reservations.
• Provide courteous hospitality and resolve guest requests.
• Answer telephone inquiries.
• Maintain knowledge of hotel facilities and local area.
• Process charges and manage cashier procedures.

Skills

Customer service

Typing 30-35 wpm

Multitasking

Verbal communication

Written communication

Problem solving

Tools

Reservation systems

Billing systems

Job description

Woodbury Corporation's Lincoln hotel is seeking a Guest Services Representative who ensures 100% guest satisfaction from arrival to checkout. You will be the main point of contact for guest requests, check-in/out, and coordinating hotel services.

The role requires a friendly, proactive demeanor, strong multitasking, and the ability to work flexible shifts including weekends and holidays. You will use reservation and billing systems and help optimize revenue while maintaining excellent customer