Front Desk Associate - Woodward Tahoe (Full & Part-Time)

Boreal Ridge Corporation; Truckee (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Hiring rate $18+ (base)

Health insurance options for ALL

Complimentary access to POWDR resorts

Access to Woodward events and staff福利

Friends & family discounts

Career development opportunities

Professional progression across Woodwd

Job summary

Woodward Tahoe offers a front desk role in the Lake Tahoe area, welcoming guests, processing registrations, and handling sales while maintaining records and assisting with reservations. You will also engage customers about programs, manage liability forms, and support inventory and retail operations to ensure a seamless guest experience.

The position requires prior guest service or retail exposure, strong organization, and a friendly demeanor.

Qualifications

• Prior background in guest service or retail position.
• Strong organizational and time-management abilities.
• Friendly, polite, and outgoing demeanor.
• Must pass a background check.

Responsibilities

• Welcome guests and assist with registrations and check-ins.
• Engage guests about facility offerings and process sales transactions.
• Maintain guest records and liability forms; handle reservations and messages.
• Input data into POS system and create guest records accurately.
• Sell and restock retail items; manage inventory and counts monthly.
• Keep front desk area clean and organized; assist with common areas.

Skills

Guest service experience

Retail experience

Organizational skills

Friendly and approachable

Education

High-school diploma or equivalent

Job description

Woodward Tahoe (Boreal and Soda Springs), located in the beautiful Sierra Nevada mountain range, is a year-round world-class action sports facility with a culture that comes straight from our main product: Fun. If this sounds like the kind of place you'd like to work, progress, and play, we'd love to hear from you!

As the Front Desk Associate you have the responsibility of welcoming customers, engaging in discussions about the facility and our product offerings, and facilitating sales transactions. This role involves registering guests both in person and over the phone, checking them in onsite, maintaining guest records, ensuring proper completion of liability forms, and handling reservations and messages. Additionally, you will be accountable for retail sales, stocking, and managing inventory. As a key player at Woodward, you will collaborate with team members across Woodward to innovate and organize a seamless experience for all. Woodward is a place for learning and progression, with you spearheading the first interactions with guests new and old. If you are a strong leader who can contribute to a positive work environment and wants to progress in your professional career, we want to hear from you!

The Perks:

• Compensation: Proposed hiring rate of $18+ actual pay will be adjusted based on experience.
• Health insurance options for ALL employees
• Complimentary access to most POWDR owned resorts (Skiing, Riding and more!) Full access to our world-class facilities.
• Work and play in the same innovative environments as professional and Olympic athletes.
• Friends & family discounts and complimentary passes. Discounts on food, retail, and gear!
• Enough free time to enjoy the Woodward lifestyle.
• Career development and growth opportunities both here and at our facilities across the globe.
• A connection with people that share the same passions and embrace each other's unique and individual stye
• Progression is not just accounted for in our sports but also in our professions. At Woodward, we aim to provide professional progression experiences for all our team members.
• Over the next few seasons, we will continue to increase our investment in Woodward Talent to focus on innovation, progression, and the employee experience.
• We look forward to providing diverse, meaningful, exciting leadership and life experiences on and off the mountain!

The Job:

• Thorough knowledge of all Woodward products, programs, and prices (winter and summer)
• Sell customers into correct programs and products at correct prices
• Ensure the highest level of guest service to internal and external guests, with particular focus on product knowledge, guest service, and guest engagement.
• Ensure guests properly fill out liability waivers
• Input data into point of sales systems and create guest records accurately
• Distribute wrist bands to guests
• Answer telephones, check messages, and return customer calls daily
• Answer any questions potential guests may have (winter and summer)
• Sell and restock retail items
• Maintain inventory and conduct physical inventory counts monthly
• Keep front desk area clean and free of clutter
• Assist with cleaning common areas

What we’re looking for:

• Prior background in guest service or retail position
• Organized and highly efficient
• Secretarial experience a plus
• Friendly, polite, and outgoing demeanor
• Must pass a background check
• Must have high-school diploma or equivalent

You make us Woodward. We are a welcoming community that celebrates individual stories, backgrounds, experiences, and identities where we all have "different" in common. We believe in the strength of representing all voices and having space for everyone. We believe in pushing boundaries and bringing our authentic selves to work while embracing uniqueness, creativity, and different points of view. Even if you don't think you meet all the qualifications listed for a job, we'd love to hear from you.

POWDR is an adventure lifestyle company that inspires every human being with cool experiences in awesome places. POWDR's awesome places include Copper Mountain and Eldora Mountain Resort in Colorado; Boreal Mountain Resort and Soda Springs in the Lake Tahoe region of California; Mt. Bachelor in Oregon; Snowbird in Utah; and SilverStar Mountain Resort in British Columbia, Canada. POWDR is an adventure lifestyle company that inspires every human being with cool experiences in awesome places. Within POWDR’s portfolio are six mountain resorts including Copper Mountain and Eldora Mountain Resort in Colorado; Boreal Mountain Resort and Soda Springs in the Lake Tahoe region of California; Mt. Bachelor in Oregon, and Snowbird in Utah. Included in the POWDR portfolio, is Stovepipe Wells located in Death Valley National Park and Zion Lodge located in Zion National Park, operated under a long-term concessions contract with the National Park Service. Its Woodward brand empowers and inspires the next generation of action sports enthusiasts through summer camps, mountain experiences, and mountain centers, incorporating dynamic programming and innovative environments at Woodward Park City in Utah, Woodward PA in Pennsylvania, Woodward Copper in Colorado, Woodward Tahoe in California. POWDR is headquartered in Park City, UT. For more information, please visit our website.