Guest Services Member

Westminster-Canterbury of the Blue Ridge; Charlottesville (VA); On-site; USD 23,956 - 26,174; Full time

Benefits offered by this job

Paid Time Off package

Education Program

Retirement Savings Plan

Discounted Meal

Paid Holidays

Free gym and pool access

Free parking

Medical, Dental, and Vision Benefits

Job summary

A senior living community in Virginia seeks a Guest Services Member responsible for the reception area and ensuring a safe, pleasant experience for residents and visitors. Ideal candidates will have a background in hospitality, excellent communication skills, and must hold a valid Virginia Driver's license. This full-time role offers a starting pay range of $17.39 to $19.00 per hour, with various benefits including paid time off, retirement savings plan, medical, dental, and vision benefits.

Qualifications

• Experience in a guest services or hospitality setting is essential.
• Must demonstrate excellent communication skills.
• Availability to work evenings and weekends as needed.

Responsibilities

• Ensure a good first impression for visitors and residents.
• Monitor safety systems and conduct rounds on campus.
• Answer and route calls while providing information.

Skills

Experience in Guest Services or Hospitality

Friendly and professional attitude

Basic typing skills

Excellent communication skills

Education

High school diploma, GED or equivalent experience

Job description

The Guest Services Member is responsible for the gate house and reception area in the WCBR lobby area and provides a visual security presence to ensure that all residents, staff and visitors of WCBR have a safe and pleasant experience while visiting the campus. This is demonstrated through being the communication center point of the community.

The starting hourly pay range for this position is $17.39 to $19.00. Pay rates are determined based on years of relevant experience. This is a full-time position that will be scheduled on the 6:00am to 2:00pm shift.

Responsibilities

• Responsible for making a good first impression, which can impact the success of the organization for a long time.


• Responsible for answering and routing calls, greeting resident and visitors, handling inquiries, and providing information.


• Monitor all apartment and cottage life safety systems, i.e. smoke detectors, emergency pull cords, living unit telephones and initiate emergency procedures as necessary.


• Conduct rounds to ensure a safe and pleasant experience.


• Monitor both vehicular and foot traffic in and around the WCBR campus.


• Assist in transporting residents to various locations as needed during emergencies.

Qualifications

• Experience in Guest Services or Hospitality setting.


• Typically the Guest Services Member is the first line of employees that residents and guest visitors interact with, so a friendly, professional, and helpful attitude is required.


• Basic typing skills and basic knowledge of PC and word processing software required.


• Excellent communication skills.


• Available to work evenings and weekends as required.

Requirements

• Must have a valid Virginia Driver's license with clean record.


• Current CPR and First aid certification.


• High school diploma, GED or equivalent years of experience.

Benefits Snapshot

• Paid Time Off package


• Education Program to offer financial assistance with education costs


• Retirement Savings Plan with a company match


• Discounted Meal while working


• Paid Holidays


• Free gym and pool access


• Free parking


• Medical, Dental, and Vision Benefits