Guest Services Manager, OEM

Davidson Hospitality Group; Kapaa (HI); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical coverage (multi-tier)

Dental & Vision coverage

Teledoc service

Maintenance medications

Pet insurance

Hotel discounts

Tuition reimbursement

Paid time off

401K match

Job summary

Sheraton Kauai Coconut Beach Resort in Kauai, Hawaii, is seeking a Guest Services Manager. You will lead the front desk, concierge, and bell staff, ensuring flawless check-in/check-out and exemplary guest service.

A strong leader with hospitality experience will drive guest satisfaction in a dynamic, tropical environment. The role emphasizes team mentorship, cross-department collaboration, and adherence to high service standards, with a competitive salary and comprehensive benefits.

Qualifications

• Bachelor's degree in Hospitality Management or related field preferred.
• Previous experience in guest services or hotel management.
• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Proven ability to deliver exceptional guest service.
• Attention to detail and the ability to multitask in a fast-paced environment.
• Proficient in hotel management software and technology.
• Positive attitude and passion for creating memorable guest experiences.

Responsibilities

• Manage and lead the guest services team, including front desk, concierge, and bell staff.
• Ensure the smooth check-in and check-out process for guests.
• Handle guest inquiries, concerns, and special requests in a timely and professional manner.
• Train and mentor staff to deliver exceptional guest service.
• Monitor and respond to guest feedback and reviews.
• Collaborate with other departments to enhance the overall guest experience.
• Implement and maintain guest service standards and procedures.
• Resolve guest complaints and issues to ensure guest satisfaction.

Skills

Leadership

Communication

Interpersonal

Multitasking

Hotel software

Positive attitude

Education

Bachelor's degree in Hospitality Management

Tools

Hotel management software

Job description

Property Description

Sheraton Kauai Coconut Beach Resort is a stunning beachfront property located in the idyllic island of Kauai, Hawaii, offering an exciting and tropical work environment. As a job applicant, joining the team at Sheraton Kauai Coconut Beach Resort means being part of a world‑class resort known for its breathtaking ocean views, pristine beaches, and Hawaiian hospitality. The resort offers a range of employment opportunities, from guest services to culinary and recreation, providing a diverse and enriching career path. Sheraton Kauai Coconut Beach Resort is committed to creating a warm and welcoming work culture that values the spirit of aloha, teamwork, and exceptional guest experiences. Employees can expect to work in a breathtaking setting, where they can showcase their skills, immerse themselves in the local culture, and create memorable experiences for guests. Joining the team at Sheraton Kauai Coconut Beach Resort presents a unique opportunity to be part of a luxurious and tropical resort that offers a truly unforgettable experience for both guests and team members alike.

Overview

Are you passionate about providing exceptional guest experiences? Do you thrive in a fast-paced, dynamic environment? We are seeking a highly motivated and guest-focused individual to join our team as a Guest Services Manager. As a Guest Services Manager, you will be responsible for overseeing the day-to-day operations of our guest services department, ensuring that our guests receive the highest level of service and satisfaction. If you have a natural talent for hospitality, excellent leadership skills, and a genuine desire to exceed guest expectations, this is an exciting opportunity to make a significant impact and be part of our dedicated team. As a Guest Services Manager, you will have the opportunity to lead a team dedicated to providing unparalleled guest service, create memorable experiences, and contribute to the success of our hotel. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth. Join our team and be part of a culture that values excellence, teamwork, and exceptional guest service.

Key Responsibilities

• Manage and lead the guest services team, including front desk, concierge, and bell staff
• Ensure the smooth check-in and check-out process for guests
• Handle guest inquiries, concerns, and special requests in a timely and professional manner
• Train and mentor staff to deliver exceptional guest service
• Monitor and respond to guest feedback and reviews
• Collaborate with other departments to enhance the overall guest experience
• Implement and maintain guest service standards and procedures
• Resolve guest complaints and issues to ensure guest satisfaction

Qualifications

• Bachelor's degree in Hospitality Management or related field preferred
• Previous experience in guest services or hotel management
• Excellent communication and interpersonal skills
• Strong leadership and team management abilities
• Proven ability to deliver exceptional guest service
• Attention to detail and the ability to multitask in a fast-paced environment
• Proficient in hotel management software and technology
• Positive attitude and passion for creating memorable guest experiences

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well‑being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Full Time, OEMSalary-$65,000-$70,000 Annually

Sign on Bonus Incentive Plan-$150.00 at Hire, $300 after 90 Days & $500 at 6 months

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Salary Range

USD 65,000.00 - USD 70,000.00 /Yr.