Guest Services Manager

Gulph Creek Hotels; York (York County); On-site; USD 37,000 - 43,000; Full time

Job summary

A leading hospitality company is seeking a Guest Services Manager for their York, PA location. This full-time role requires supervising front desk operations, ensuring outstanding customer care, and managing billing. Ideal candidates will have strong problem-solving skills and a commitment to guest satisfaction. Join a dynamic team dedicated to providing exceptional service in a busy hotel environment.

Qualifications

• Mid-Senior level position requiring open availability.
• Experience in hospitality management preferred.

Responsibilities

• Supervises front desk team to ensure guest satisfaction.
• Handles reservations and guest inquiries efficiently.
• Resolves customer issues promptly.

Skills

Customer Care

Supervision

Technical Support

Problem Solving

Job description

Join to apply for the Guest Services Manager role at Gulph Creek Hotels

This range is provided by Gulph Creek Hotels. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$37,000.00/yr - $43,000.00/yr

The Wyndham Garden located in York, Pennsylvania is currently hiring for the position of Guest Services Manager. This position requires open availability including weekends and holidays.

The Guest Services Manager supervises front desk team members to ensure efficient operations and guest satisfaction. Responsibilities include responding professionally to guest inquiries, providing technical support to staff, ensuring accurate billing, monitoring night audits, and resolving guest complaints. The role emphasizes guest service as the top priority.

Key duties include:

1. Ensuring outstanding customer care at all times.
2. Maintaining a friendly, professional demeanor.
3. Handling reservations and guest inquiries efficiently.
4. Using suggestive selling techniques to increase occupancy.
5. Supervising front desk operations and staff training.
6. Resolving customer issues promptly.
7. Managing billing and cash transactions responsibly.
8. Participating in yield management and marketing strategies.
9. Assisting during high volume periods and in the absence of the Hotel Manager.
10. Participating in meetings, safety procedures, and hotel committees.
11. Overseeing front desk supplies and equipment.

Additional details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Hospitality

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