Guest Services Manager

Coborn's Incorporated; Clearwater (MN, FL); On-site; USD 80,000 - 100,000; Full time

Job summary

Coborn's Incorporated is seeking a Guest Services Manager to lead the front-end team in delivering exceptional customer service. This role involves supervising operations, managing guest interactions, and ensuring efficient service delivery. Join a vibrant work environment that values diversity and offers comprehensive benefits, including employee discounts and career growth opportunities.

Benefits

Employee discounts, including at coffee shops

DailyPay for early access to earnings

PTO and holiday pay

Premium pay for Sundays and holidays

Military leave and health programs

Career development resources

Retirement plans with company matching

Participation in employee-owned ESOP

Flexible scheduling

A culture of recognition

Qualifications

• Friendly and dependable attitude.
• Experience in guest service and management.
• Ability to supervise front-end operations.

Responsibilities

• Supervise the front-end team to ensure high guest service standards.
• Assist with bookkeeping and front-end operations.
• Manage checkouts, bagging, and parcel pickup.

Skills

Dependability

Customer Service

Team Management

Job description

Company Introduction

If you're friendly and dependable and you like to work with terrific guests, we'd love to talk about an opportunity on our team!

Coborn's, Inc. is a fast-growing employee-owned grocery retailer located in the Midwest. Our store formats include Coborn's, Cash Wise, Marketplace Foods, Hornbacher's, Tadych's Marketplace Foods, and Sullivan's Foods. We also offer online grocery delivery services through CobornsDelivers and Cash Wise Delivers.

Our company owns and operates liquor stores under various brands, along with a fuel and convenience division, pharmacy, grocery warehouse, bakery, commissary, and dry cleaners. We have additional retail entities like Little Dukes, Ace Hardware, and others, depending on market fit.

Overview

The Guest Services Manager (Assistant Customer Service Manager/Assistant Front End Department Manager) supervises the front-end team, ensuring high guest service standards. Responsibilities include bookkeeping and assisting the Sr. Guest Services Manager with various front-end operations like checkouts, bagging, parcel pickup, cart room, click and collect, and parking lot management.

Requirements

We value diversity and believe that a team with varied backgrounds and perspectives fosters innovation. We are an EEO/AA Employer, encouraging all qualified individuals, including minorities, females, veterans, and individuals with disabilities, to apply.

What’s In It For Me

Our employees strive to inspire happiness, healthy living, and simplicity. We offer a vibrant work environment, career growth opportunities, and comprehensive benefits, including:

• Employee discounts, including at coffee shops
• DailyPay for early access to earnings
• PTO and holiday pay
• Premium pay for Sundays and holidays
• Military leave, health and wellness programs, and assistance services
• Career development resources
• Retirement plans with company matching
• Participation in our employee-owned ESOP
• Additional voluntary insurance options

If hired into a full-time role, additional benefits include medical and dental insurance, HSA, FSA, tuition and adoption reimbursement, paid family leave, and life and disability insurance.

As part of our team, you can also expect:

• Flexible scheduling
• A culture of recognition
• Growth opportunities within the company

We celebrate innovation and diversity, and we are committed to investing in our employees and company growth. Join us in our vision to "Be Remarkable!" Apply today!

Starting pay varies based on experience, qualifications, skills, education, and location.

Pay Range: USD $17.00 - USD $25.00 per hour