Guest Services Manager

Paradox; Mashantucket (CT); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Annual bonuses

Paid Time Off policy

Job summary

A leading hospitality company is seeking a Guest Services Manager to improve guest and employee satisfaction, oversee operations, and manage staff. The ideal candidate has experience in Front Desk management, strong teamwork skills, and a high school diploma. This position offers competitive compensation and benefits in Connecticut.

Qualifications

• 1+ year previous Front Desk/Guest Service management experience.
• Must be flexible regarding schedule, based on business demands.
• Successful completions of a criminal background check and drug screen.

Responsibilities

• Manages all operations in Guest Services including Front Office, Bell, Valet, and PBX.
• Assists in analyzing operational and reporting systems.
• Responsible for performance management and staff training.

Skills

Front Desk/Guest Service management experience

Teamwork skills

Ability to multi-task

Enthusiastic and energetic

Education

High School Diploma or equivalent

Bachelor's Degree in Hospitality or related field

Job description

Overview

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At Great Wolf, our Guest Services Manager strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and monitors compliance with standards and procedures.

What You’ll Do

• Manages the execution of all operations in Guest Services (e.g., Front Office, Bell, Valet, and PBX)
• Assists in analyzing operational and reporting systems and translates the insight into actionable plans for the organization and each property
• Audits systems & reviews reports understanding gaps in performance execution of brand and service standards
• Assists with guest services functions as needed
• Assists in training staff and developing for potential career advancement
• Responsible for personnel related matters including: performance management, disciplinary action, investigations, training, etc.
• Identifies opportunities and implements programs to improve guest services processes, drive efficiency, and maximize the guest experience

Basic Qualifications & Skills

• High School Diploma or equivalent education/experience
• 1+ year previous Front Desk/Guest Service management experience
• Must be flexible regarding schedule, based on business demands
• Successful completions of a criminal background check and drug screen

Desired Qualifications & Skills

• Bachelor's Degree in Hospitality, Hotel Management or related field
• Ability to multi-task and prioritize a variety of tasks with minimal direction
• Proven teamwork skills
• Enthusiastic and energetic

Physical Requirements

• Ability to lift up to 20 pounds
• Able to sit and/or stand for long periods of time

Estimated Salary Range

Estimated Salary Range:

$60000 per hour - $60000 per hour annual base salary

An employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Native Americans receive preference in accordance with Tribal Law.