Guest Service & Sales Agent

Paradox; Mashantucket (CT); On-site; USD 3,000 - 7,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Life insurance

401(k) with employer match

Paid vacation time off

Waterpark passes and vacation discounts

Learning and development opportunities

Flexible scheduling

Job summary

A hospitality company is hiring a Guest Service & Sales Agent in Connecticut. In this dual role, you will welcome guests, drive revenue through upselling, and manage check-in and check-out processes. Ideal candidates are customer-focused, flexible with schedules, and can thrive in a busy, dynamic environment, earning performance-based incentives.

Qualifications

• Flexibility to work nights, weekends, and holidays.
• Strong customer service and sales experience required.
• Enthusiasm, positivity, and dependability are essential.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Welcome guests and assist with check-in/check-out processes.
• Promote lodge offerings and drive sales.
• Engage with guests to uncover their needs.
• Communicate feedback to departments for resolution.

Skills

Customer service experience

Sales skills

Flexibility with schedule

Communication skills

Teamwork

Education

High School Diploma or equivalent

Tools

Front desk software

Mobile technology

Job description

Join to apply for the Guest Service & Sales Agent role at Paradox.

Incentive opportunities: Pack Members may earn additional performance‑based incentive pay. Recent averages reported for this position have ranged from $2–$5 per hour.

As a Guest Service & Sales Agent, you’re not just the first and last point of contact for our guests – you’re also a key driver of revenue and guest satisfaction. In this dual role, you’ll go beyond traditional check‑in and check‑out duties to actively promote suite upgrades, exclusive packages, and resort features that enhance the guest experience and support the Lodge’s sales goals. Your ability to connect with guests, understand their needs, and confidently recommend personalized offerings will have a direct impact on both guest enjoyment and your earning potential.

Responsibilities

• Welcome and assist guests with check‑in and check‑out processes using property management systems.
• Actively boost revenue by confidently promoting lodge offerings and upgrades through consultative, service‑driven selling.
• Engage guests in proactive conversations that uncover hidden needs, leading to add‑on experiences and stronger satisfaction.
• Respond to guest inquiries and special requests with warmth, accuracy, and a concierge‑level approach to service.
• Leverage mobile devices, self‑service kiosks, and property software to deliver seamless, tech‑enabled guest experiences.
• Accurately verify guest identity, process secure payments, and manage billing with precision.
• Maintain accurate records of guest stays, room assignments, and transactions.
• Handle lost‑and‑found items with care and efficiency, ensuring proper documentation and guest follow‑up.
• Communicate guest needs and feedback to appropriate departments for timely resolution.
• Keep the front desk and lobby area clean, organized, and welcoming to create a positive first and lasting impression.
• Offer knowledgeable guidance on resort amenities, local attractions, and directions to help guests make the most of their stay.

Benefits & Perks

• Medical, Dental, Vision and Life insurance with HSA.
• Mental well‑being and telehealth resources.
• 401(k) with employer match.
• Paid vacation time off and parental leave.
• Waterpark passes, vacation discounts and other perks.
• Flexible scheduling and access to a holistic wellness program.
• Employee referral incentives and Great Wolf Scholarship Program.
• Learning and development through Great Wolf University.
• Team culture that champions diversity and inclusion.

Basic Qualifications & Skills

• Flexibility with schedule, including nights, weekends, and holidays.
• Strong previous customer service and/or sales experience.
• Successful background check and drug screening.
• Demonstrated empathy and a genuine desire to serve others; able to anticipate guest needs and turn moments of service into memorable experiences.
• Enthusiastic, positive, proactive, and dependable.
• Strong demonstrated teamwork and communication abilities.
• Demonstrated multitasking and prioritization skills in a fast‑paced environment.
• Experience or ability to learn using mobile technology, front desk software, and self‑service kiosks.

Preferred Skills & Qualities

• High School Diploma or equivalent.
• Able to effectively upsell and cross‑sell resort offerings.
• Strong consultative selling skills with the ability to tailor recommendations in real time.
• Ability to build rapport quickly and use storytelling or product knowledge to drive interest.

Physical Requirements

• Ability to stand and/or sit for extended periods and to walk, bend, reach, and stoop regularly during a shift.
• Capable of lifting up to 30 lbs.
• Comfortable working in a busy, loud, and guest‑facing environment with frequent distractions.
• Ability to speak clearly, listen and respond attentively in a dynamic, fast‑paced setting.

Pay Rate: $ /hr. (Please note that the range provided is one component of Great Wolf’s total compensation package; other rewards may include annual bonuses, a paid time‑off policy, and additional perks.)

Application Instructions: Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to set up an interview or attend an upcoming hiring event.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.