Guest Services Manager

Staypineapple; Chicago (IL); On-site; USD 65,000 - 75,000; Full time

Job summary

Staypineapple, a leading brand of boutique hotels, is searching for a Guest Services Manager in Chicago. This role focuses on ensuring superior customer service through effective management of front desk operations, staff training, and performance oversight. Join a dynamic team dedicated to providing exceptional guest experiences while enjoying benefits like flexible PTO and hotel discounts.

Benefits

Excellent pay & benefits

Hotel discounts

Food & Beverage discounts

Learning & growth opportunities

Special events & celebrations

Qualifications

• One to three years of related experience.
• Ability to lead and contribute to a team dynamic.
• Proficient in fulfilling requests promptly.

Responsibilities

• Supervising and mentoring front desk staff.
• Preparing performance reviews and providing coaching.
• Monitoring payroll costs and assisting with budget preparation.

Skills

Excellent verbal and written business communication skills

Ability to assess situations and create effective resolutions

Customer service passion

Leadership and collaboration

Education

High School Diploma or equivalent

Job description

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Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you.

Who We’re Looking For

GUEST SERVICES MANAGER

Around here, we have a reputation for being ridiculously friendly, helpful and accommodating—and nothing will tank that faster than lousy front desk service. That’s where you come in. As Guest Services Manager, you are responsible for making sure the front desk staff is providing service consistent with impeccable Staypineapple standards.

What To Expect

Here are a few things that will make your days full and rewarding:

• Supervising, coaching, mentoring and monitoring front desk staff and night auditors
• Interviewing, hiring and training front desk staff in accordance with SOP standards
• Preparing performance reviews and providing assessment of team members’ performance and development. Providing ongoing coaching and feedback to make sure every single person is no less than awesome at their job
• Monitoring overtime and payroll costs, department costs and assisting with preparation of budgets
  
  

Your Experience And Qualifications

• High School Diploma or equivalent
• One to three years of related experience
• Demonstrated ability to lead and contribute to a collaborative and diverse team dynamic
• Ability to quickly assess situations and create effective resolutions to problems
• Possess a passion to provide excellent customer service
• Proficient at fulfilling requests in a thorough and timely manner
• Excellent verbal and written business communication skills
  
  

Why us?

As a Growing Company, Staypineapple Offers Plenty Of Opportunities. If You Love Making a Positive Impact On The Lives And Experiences Of Others, Join Our Team. Plus, We Offer

• Excellent pay & benefits (including flexible PTO, medical/dental/vision insurance, 401(k), life insurance, disability insurance, pet insurance, etc.)
• Hotel discounts
• Food & Beverage discounts
• Learning & growth opportunities
• Special events & celebrations
  
  

Pay: $65,000.00 - $75,000.00 per year

Status: Full-Time, Exempt

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Strategy/Planning and Information Technology

• Industries

  Hospitality

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