Guest Services Manager

Stash Talent Services; Big Island (VA); In loco; USD 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

Stash Talent Services is seeking a key leader to set the tone for guests and staff, ensuring an exceptional guest experience from arrival to departure. The role oversees, mentors, and guides front office team members through all stages of the guest journey, aligning with the Director of Rooms to maximize hotel operations.

You will use tools to communicate thoughtfully and train others to do the same, foster consistency, and strive to improve guest and team satisfaction while supporting the

Competenze

• Fluency in English (speaking, reading, writing, and comprehension).
• Proficiency in Windows applications and Opera/ALICE Suite PMS.
• Valid US Driver's License with a clean record for the past two years.
• Minimum 2 years leadership experience in Guest Service/Front of House or related discipline.
• Must be legally authorized to work in the United States.

Mansioni

• Oversee, mentor and lead front office team through all aspects of the guest journey from pre-arrival to check-out and follow-up.
• Align with the Director of Rooms and other guest services leaders to maximize hotel operations.
• Utilize tools to execute timely, thoughtful, and personalized communications and teach and train team members to do the same.
• Foster an environment that ensures consistency and a high level of guest satisfaction.
• Strive to improve guest and team member satisfaction and maximize the financial performance of the department.

Conoscenze

Leadership

Guest service

Communication

Training

Time management

Formazione

High School Diploma or equivalent

Bachelor's Degree preferred

Strumenti

Opera PMS

ALICE Suite

Windows OS

Descrizione del lavoro

This key role is instrumental in setting the tone for our guests and our team members to ensure the delivery of an exceptional guest experience.

• Will oversee, mentor and lead front office team members through all aspects of the guest journey from pre-arrival to check-out and follow-up.
• Align with the Director of Rooms and other guest services leaders to maximize hotel operations.
• Utilize tools to execute timely, thoughtful, and personalized communications and teach and train team members to do the same.
• Foster an environment that ensures consistency and a high level of guest satisfaction.
• Strive to improve guest and team member satisfaction and maximize the financial performance of the department.

Key Requirements:

• Fluency in English (speaking, reading, writing, and comprehension)
• Proficiency in Microsoft Windows applications and property management systems (Opera & ALICE Suite preferred)
• Valid US Driver's License with a clean record for the past two years
• Minimum 2 years of leadership experience in Guest Service, Front of House, or related discipline
• High school diploma or equivalent required; Bachelor's Degree preferred
• Must be legally authorized to work in the United States