Guest Services & Loyalty Cards Specialist

ViziRecruiter,LLC.; Council Bluffs (IA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

ViziRecruiter,LLC. is seeking a guest service representative in Council Bluffs, Iowa. The role involves maintaining guest confidentiality, entering membership information, and issuing loyalty cards. Candidates should have a high school diploma and excellent interpersonal and communication skills, with a preference for those with prior guest service experience. Flexibility in working hours, including evenings and weekends, is essential. The position offers a dynamic work environment with a focus on employee well-being and career growth.

Qualifications

• High School Diploma or GED equivalent preferred.
• Cash handling background helpful but not required.
• Experience dealing with the public.
• Must be able to work flexible hours including evenings, weekends, holidays.

Responsibilities

• Maintain confidentiality of information disclosed by guests.
• Enter membership information into computer.
• Follow gaming regulations related to the position.
• Create and issue loyalty cards for guests.
• Assist in marketing promotions and player events.
• Redeem coins, tickets, chips, and cash guest checks.
• Respond to reasonable guest requests.
• Identify circumstances needing approval.
• Cooperate and follow direction from team leads.

Skills

Excellent interpersonal skills

Communication skills

Guest service skills

Education

High School Diploma or GED equivalent

Job description

ViziRecruiter,LLC. is seeking a guest service representative in Council Bluffs, Iowa. The role involves maintaining guest confidentiality, entering membership information, and issuing loyalty cards. Candidates should have a high school diploma and excellent interpersonal and communication skills, with a preference for those with prior guest service experience. Flexibility in working hours, including evenings and weekends, is essential. The position offers a dynamic work environment with a focus on employee well-being and career growth.