Guest Services Lead | Shift Leader, Flexible Schedule

Pilot Company; Winnemucca (NV); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Fuel discount

Medical/Dental/Vision package

401(k)

FSAs

Adoption assistance

Tuition reimbursement

Flexible schedule

Weekly pay

Job summary

Pilot Company is hiring for a Guest Services position at our Winnemucca, NV travel center. You will lead a small cashier team, process cash, credit, and debit transactions, and ensure high-quality guest service.

Responsibilities include shift management, end-of-shift reporting, and maintaining a clean, compliant work area. Benefits and weekly pay are offered, with a pay rate starting at $13.25 to $18.75 per hour.

Responsibilities

• Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
• Complete end-of-shift reports and close out procedures
• Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
• Maintain an organized and clean work area
• Use suggested selling methods to promote and sell products
• Ensure quality service is delivered to every guest
• Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
• Determine break schedules and team member placement during shift
• Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
• Model behaviors that support the company's common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities are in compliance with rules, regulations, policies, and procedures
• Complete other duties as assigned

Job description

Pilot Company is hiring for a Guest Services position at our Winnemucca, NV travel center. You will lead a small cashier team, process cash, credit, and debit transactions, and ensure high-quality guest service.

Responsibilities include shift management, end-of-shift reporting, and maintaining a clean, compliant work area. Benefits and weekly pay are offered, with a pay rate starting at $13.25 to $18.75 per hour.