Front Desk & Guest Services Clerk (Parks & Rec)

City of Springdale; Springdale (AR); On-site; USD 17,000 - 22,000; Full time

Job summary

City of Springdale seeks a Front Desk Clerk to greet visitors and answer calls at the Parks and Recreation front office. You will direct inquiries, assist with registrations for sports and memberships, and maintain the front desk and lobby in a friendly, organized manner.

Regular duties include handling inquiries, balancing the register, and coordinating with internal departments. Proficiency with Microsoft Office and reliable attendance are essential.

Qualifications

• High school diploma or relevant experience.
• Proficient with telephones, PC, and Microsoft Office.
• Ability to use internal and external resources for routine tasks and special projects.
• Ability to establish and maintain effective working relationships with management and staff.

Responsibilities

• Provide excellent customer service to internal and external customers and maintain positive relationships.
• Answer phone calls and redirect to the appropriate person; record complaints and provide assistance.
• Receive incoming mail and packages and route them to the correct recipients.
• Coordinate communication between departments and staff.
• Assist with registrations, bookings for programs, memberships, rentals, and supplies.
• Check in members and maintain the member database.
• Maintain a clean front desk and lobby area for a welcoming atmosphere.
• Enforce department rules to ensure a safe, orderly environment.
• Balance the cash register at the end of shifts.
• May be required to work weekends for events and tournaments.
• Perform daily tasks such as cleaning and inventory as assigned.

Skills

Customer service

Telephone skills

Microsoft Office

Data entry

Record keeping

Communication

Education

High school diploma

Relevant experience

Tools

Microsoft Office

Job description

City of Springdale seeks a Front Desk Clerk to greet visitors and answer calls at the Parks and Recreation front office. You will direct inquiries, assist with registrations for sports and memberships, and maintain the front desk and lobby in a friendly, organized manner.

Regular duties include handling inquiries, balancing the register, and coordinating with internal departments. Proficiency with Microsoft Office and reliable attendance are essential.