Guest Services Lead - Front Desk (Ormond Beach)

Equity LifeStyle Properties; Ormond Beach (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Equity LifeStyle Properties is hiring for a Front Desk Clerk in Ormond Beach, Florida. You will deliver exceptional guest and resident experiences, serving as the property liaison and handling inquiries in person and by phone.

Key duties include processing payments, running reports, and coordinating with the Property Manager to ensure smooth office operations and timely responses to issues, while prioritizing customer satisfaction.

Qualifications

• High school diploma or equivalent experience.
• 1+ years of experience in customer service with exceptional customer service skills.
• Strong organizational skills and meticulous attention to detail.
• Computer literacy and the ability to learn new systems.

Responsibilities

• Act as the property liaison and provide guests and residents with information, responding to questions in person and over the phone.
• Process payments and deposits.
• Run reports and submit maintenance request forms to ensure office efficiency.
• Partner with your Property Manager and communicate frequently to address inquiries in a timely and professional manner.
• Prioritize customer satisfaction, address conflicts and solve problems promptly.

Skills

Customer service

Organizational skills

Attention to detail

Computer literacy

Education

High school diploma

Job description

Equity LifeStyle Properties is hiring for a Front Desk Clerk in Ormond Beach, Florida. You will deliver exceptional guest and resident experiences, serving as the property liaison and handling inquiries in person and by phone.

Key duties include processing payments, running reports, and coordinating with the Property Manager to ensure smooth office operations and timely responses to issues, while prioritizing customer satisfaction.