Guest Services Lead | Flexible Schedule & Benefits

Pilot-Company-3; Minooka (IL); On-site; USD 2,369,000 - 3,520,000; Full time

Benefits offered by this job

Fuel Discount

Nation-wide Medical Plan

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company in Minooka, IL is seeking a Shift Leader to supervise store employees and oversee daily operations. The ideal candidate delivers exceptional customer service, drives a friendly, efficient shopping experience, and supports managers in maintaining a clean, well-stocked facility.

This role requires reliability, a willingness to work nights, days, weekends and holidays, and a solid understanding of retail workflows.

Qualifications

• Previous experience or working knowledge of retail operations.
• Incredible customer service skills & the ability to help maintain a customer focused culture.
• Must be proficient with a calculator, computer, and other equipment.
• Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives.
• Must be able to work a flexible schedule of nights, days, weekends, and holidays.
• Background check is required.

Responsibilities

• Shift Leaders are responsible for supervising employees and general operations of the store.
• Respond to the needs of customers and maintain high service standards.
• Assist managers with tasks to keep facilities well-maintained and running smoothly.

Skills

Retail operations

Customer service

Calculator proficiency

Team player

Flexible schedule

Background check

Job description

Pilot Company in Minooka, IL is seeking a Shift Leader to supervise store employees and oversee daily operations. The ideal candidate delivers exceptional customer service, drives a friendly, efficient shopping experience, and supports managers in maintaining a clean, well-stocked facility.

This role requires reliability, a willingness to work nights, days, weekends and holidays, and a solid understanding of retail workflows.