Guest Services Lead

DeKalb Health; Pauma (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

DeKalb Health is seeking a Guest Services Lead to supervise the Players Club and Gift Shop operations. You will coordinate daily activities, support promotional events, and resolve guest issues to ensure a high level of service.

Ideal candidates have 1–2 years in similar role, familiarity with POS systems, and the ability to work nights/weekends with minimal supervision.

Qualifications

• One-two year player’s club representative experience.
• Casino promotions and player tracking experience (preferred).
• Knowledge of POS system (preferred).
• Cash handling experience (preferred).
• Ability to work independently with little or no supervision.
• Ability to operate computer software applications, including players tracking, Excel and Word.
• Ability to work flexible schedules to include nights and weekends.

Responsibilities

• Oversee day-to-day operations of the Players Club and Gift Shop when manager/supervisor is off duty.
• Assist with execution of all promotional and special events for Players Club.
• Resolve guest service issues related to the Players Club.
• Ensure staff development and training.
• Follow oral and written instructions.
• Work with confidential materials and require minimal supervision.
• Communicate effectively, orally and in writing.
• Maintain good relationships with coworkers, customers, and vendors.
• Perform other duties as assigned.

Skills

Customer service

Communication

Independent work

Tech proficiency

Tools

POS system

Excel

Word

Job description

• Employee Type Non-Exempt

SUMMARY

Reports to the Guest Service Manager. In the absence of the Guest Service Manager or Supervisor, Lead is responsible for overseeing the daily operations of the Players Club and other Marketing outlets as needed at the direction of the Guest Service Manager.

ESSENTIAL SKILLS, DUTIES & RESPONSIBILITIES

• Responsible for the day-to-day operations of the Players Club and Gift Shop; when manager or supervisor is not on duty.
• Assists with the execution of all promotional and special event activities associated with Players Club
• Resolves guest service issues involved with the Players Club
• Ensures staff development and training
• Follows oral and written instructions
• Work with confidential materials and minimal supervision
• Communicates effectively, orally and in writing
• Maintains effective working relationships with co-workers, customer, and vendors
• Performs other duties as assigned
• Assist other departments with information of upcoming events, as needed.

MINIMUM QUALIFICATIONS

• One-two year player’s club representative experience
• Casino promotions and player tracking experience (preferred)
• Knowledge of POS system (preferred)
• Cash handling experience (preferred)
• Ability to work independently with little or no supervision
• Ability to operate computer software applications, including players tracking, Excel and Word
• Ability to work flexible schedules to include nights and weekends

LICENSE REQUIREMENTS

Must be able to successfully pass a pre-employment drug screen, background investigation, and maintain a Pauma Gaming Commission License.

PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)

• Constantly walking and standing
• Constant hearing, seeing, and talking
• Constantly balancing, bending, reaching, twisting, holding, wrist motion, and stooping
• Be able to lift and/or move up to 25 pounds

WORKING CONDITIONS

• Work is performed indoors in a climate-controlled environment
• Close spaces while working with others
• Excessive noise and smoke

NATIVE AMERICAN PREFERENCE STATEMENT

Pauma Band of Mission Indians, a federally recognized Indian Tribe, in accordance with section 703(i) of Title VII of the Civil Rights Act of 1964, will give preference to Native Americans who meet job position minimum qualifications with regard to hiring, promotions, transfers and training.