Guest Services Houseperson: Linen & Public Areas

Concord Hospitality Enterprises Co.; Lititz (Lancaster County); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

Life insurance

401k with Company Match

Tuition assistance

Discounted room rates

Training & development

Job summary

Concord Hospitality Enterprises in Lititz, PA is hiring a Houseperson to support the team by stripping and transporting linens, delivering supplies, and helping maintain a guest-ready environment for every stay. Responsibilities include cleaning public areas, restocking closets, delivering guest-requested items, and assisting Room Attendants.

A flexible schedule, including weekends and holidays, is required.

Qualifications

• Experience in housekeeping or hospitality preferred.
• Strong attention to detail and ability to maintain cleanliness standards.
• Ability to work independently and support team operations.
• Physical ability to lift, push, and move supplies and equipment throughout shift.

Responsibilities

• Clean and maintain public areas (lobby, hallways, restrooms, stairwells) to brand standards.
• Perform routine cleaning tasks (vacuuming, mopping, dusting, trash removal, sanitizing).
• Transport clean linen to floors and collect soiled linen for laundry processing.
• Restock housekeeping closets, carts, and supplies throughout the shift.
• Deliver guest-requested items (rollaways, cribs, towels, amenities) promptly.
• Assist Room Attendants with heavy tasks (linen removal, furniture movement, setup needs).
• Monitor cleanliness and safety of assigned areas; report maintenance concerns.
• Support additional housekeeping or setup tasks as needed to meet operational needs.

Skills

Hospitality experience

Attention to detail

Time management

Guest service mindset

Job description

Description

We are hiring a Houseperson!

As a Houseperson, you play an essential role behind the scenes—supporting the team by stripping and transporting linens, delivering supplies, and helping maintain a clean, safe, and guest-ready environment for every stay.

Responsibilities:

• Clean and maintain public areas (lobby, hallways, restrooms, stairwells) to brand standards.

• Perform routine cleaning tasks (vacuuming, mopping, dusting, trash removal, and sanitizing).

• Transport clean linen to floors and collect soiled linen for laundry processing.

• Restock housekeeping closets, carts, and supplies throughout the shift.

• Deliver guest-requested items (rollaways, cribs, towels, amenities) promptly.

• Assist Room Attendants with heavy tasks (linen removal, furniture movement, setup needs).

• Monitor cleanliness and safety of assigned areas; report maintenance concerns.

• Support additional housekeeping or setup tasks as needed to meet operational needs.

Qualifications:

• Prior housekeeping or hospitality experience preferred.

• Strong attention to detail and ability to maintain cleanliness standards.

• Ability to work independently and support team operations.

• Physical ability to lift, push, and move supplies and equipment throughout shift.

• Strong time-management and organizational skills.

• Basic communication skills with a guest-service mindset.

• Reliable, professional, and safety-focused.

• Must be able to work a flexible schedule, including weekends and holidays.

• Commitment to cleanliness, safety, and supporting an exceptional guest experience.

Benefits (Full Time Associates only)

Full-time associates are eligible to participate in a comprehensive benefit package, which includes

• Competitive wages

• Medical/Dental/Vision plans insurance

• Life insurance with Short Term and Long-Term disability options

• 401k with Company Match

• Tuition assistance

• Discounted room rates at Concord managed hotels

• Training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.

Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence.

We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality