Guest Services Host - Fast-Paced Casino Dining

ViziRecruiter,LLC.; York (York County); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Comprehensive wellness programs

Competitive Total Rewards package

401(k) matching

Paid time off

Annual performance bonus

Job summary

A leading entertainment company is seeking a guest service representative to greet and seat guests, respond to inquiries, and handle reservations. Applicants must have strong communication skills, the ability to perform basic math, and the capacity to solve various problems efficiently. A license with the Pennsylvania State Racing Commission is required, as well as proper food handler and RAMP certifications. The position involves both walking and standing for extended periods.

Qualifications

• Ability to respond to inquiries or complaints from guests and regulatory agencies.
• Ability to read and interpret safety rules.
• Ability to present information and respond to questions from employees and guests.
• Ability to perform basic math skills.
• Ability to solve practical problems and deal with various situations.
• Must qualify for a license with the Pennsylvania State Racing Commission.
• Must be able to obtain food handler certification and RAMP certification.

Responsibilities

• Greet and acknowledge each guest, escorting them to their seats.
• Maintain communication with servers and inform them when tables are seated.
• Answer telephones and take reservations as needed.
• Advise guests of waiting times and recommend beverage outlets.
• Seat guests according to established procedures and explain daily features.
• Handle guest complaints promptly and courteously.
• Maintain communication with the kitchen regarding item availability.
• Complete transactions using the POS system.
• Keep work areas neat and adhere to health standards.

Skills

Common inquiries response

Document interpretation

Information presentation skills

Basic math skills

Problem-solving abilities

Basic computer knowledge

Tools

POS systems

Job description

A leading entertainment company is seeking a guest service representative to greet and seat guests, respond to inquiries, and handle reservations. Applicants must have strong communication skills, the ability to perform basic math, and the capacity to solve various problems efficiently. A license with the Pennsylvania State Racing Commission is required, as well as proper food handler and RAMP certifications. The position involves both walking and standing for extended periods.