Guest Services Host - Dinner Shifts (Part-Time)

Rivers Casino; Portsmouth (VA); On-site; USD 18,000 - 26,000; Part time

Job summary

Rivers Casino Portsmouth seeks a part-time host to seat guests in a timely manner, greet customers, and handle phone inquiries at the Crossings Cafe. You will ensure even distribution of guests across serves and help create a welcoming dining experience.

Shifts include Swing 3:00 PM-11:00 PM and Grave 7:00 PM-3:00 AM; no supervisory responsibilities. Must maintain sanitation and follow service standards while providing excellent guest service.

Qualifications

• High School diploma or equivalent.
• Gaming license/registration as required by jurisdiction(s).
• Ability to obtain a food handler's card.
• Excellent interpersonal and communication skills and the ability to work effectively with all levels of the organization.

Responsibilities

• Answers phones, the phone should not ring more than three times.
• Greets all guests and bids guest farewells and thanks them for choosing Rivers Casino Portsmouth.
• Shows the guest, at a comfortable pace WITH them, to their table.
• Gives a quality assurance, for example “Enjoy your dinner.”
• Introduces server when seating guest.
• Follows company standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting.
• Informs the server of special requests, celebrations or time constraints, using approved methods.
• Performs opening and closing procedures as defined.
• Pays particular attention to all tables which will be seated, making sure that the table is properly set before seating.
• Maintains cleanliness, stocking, sale and appearance of restaurant entrance.

Skills

Interpersonal skills

Communication skills

Customer service

Credibility building

Education

High School diploma

Job description

Rivers Casino Portsmouth seeks a part-time host to seat guests in a timely manner, greet customers, and handle phone inquiries at the Crossings Cafe. You will ensure even distribution of guests across serves and help create a welcoming dining experience.

Shifts include Swing 3:00 PM-11:00 PM and Grave 7:00 PM-3:00 AM; no supervisory responsibilities. Must maintain sanitation and follow service standards while providing excellent guest service.