Guest Services & Front Desk Specialist

Belterra Casino Resort; Florence (IN); On-site; USD 26,000 - 38,000; Full time

Job summary

Belterra Casino Resort in Florence, IN is seeking a friendly Guest Service Agent to deliver superior guest service, assist with luggage, parking and vehicle handling, and coordinate tour group luggage.

You will answer inquiries about hotel services, process guest accounts at checkout, manage reservations, and support front desk operations while maintaining knowledge of occupancy and events.

Qualifications

• High School Diploma or GED equivalent.
• Effective communication and guest service skills.
• Must be at least 18 years of age.
• Basic computer literacy (Word, Excel, Outlook) preferred.
• Ability to move around the front desk and assist guests.

Responsibilities

• Provide superior guest service and positively interact with guests and team members.
• Assist with luggage handling and parking operations.
• Manage room reservations and guest accounts at checkout.
• Maintain knowledge of occupancy, events, and in-house groups.
• Answer inquiries about hotel services, shopping, dining, and directions.

Skills

Guest service

Effective communication

Teamwork

Flexibility

Multitasking

Problem solving

Education

High School Diploma or GED

Job description

Belterra Casino Resort in Florence, IN is seeking a friendly Guest Service Agent to deliver superior guest service, assist with luggage, parking and vehicle handling, and coordinate tour group luggage.

You will answer inquiries about hotel services, process guest accounts at checkout, manage reservations, and support front desk operations while maintaining knowledge of occupancy and events.