Guest Services - Front Desk Agent - Hampton by Hilton, Plymouth, MA

Lafrance Hospitality; Minnesota; On-site; USD 10,000 - 60,000; Part time

Job summary

A leading hospitality brand is seeking a friendly and motivated Part-Time Front Desk Agent to join their team in Plymouth, MA. This role offers opportunities for professional growth, mentorship, and hotel discounts. Ideal candidates will have customer service experience and be available on weekends. Responsibilities include checking guests in and out, processing payments, and addressing guest inquiries. Enjoy a warm work environment and the chance to develop your skills in a dynamic setting.

Benefits

Room discounts across the brand

Referral and retention bonuses

Annual review and growth opportunities

Paid training

Qualifications

• Prior customer service experience required.
• Excellent communication and interpersonal skills needed.

Responsibilities

• Maintain a warm, welcoming, and professional demeanor with guests.
• Check guests in and out, process payments, and fulfill special requests.
• Address and resolve guest issues to enhance satisfaction.

Skills

Customer Service

Communication

Multitasking

Attention to Detail

Job description

Guest Services - Front Desk Agent - Hampton by Hilton, Plymouth, MA

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Hampton by Hilton, Plymouth, MA is looking for a friendly and motivated individual to join us as a Part-Time Front Desk Agent.

We offer a warm work environment with friendly colleagues, opportunities for cross-training, career growth, and mentorship. As a Hilton team member, you will enjoy hotel discounts for you and your family, along with company-wide incentives throughout the year.

Take advantage of our DailyPay feature, allowing you to receive your earnings on any day. You can also earn up to $500 by referring someone to join our team.

If you have a welcoming personality and availability on weekends, we encourage you to apply. This role is a great opportunity to develop your professional skills at the Hampton Inn.

Pay: $17 - $18 per hour

Schedule: Must have weekend availability

Job Type: Part-Time

Shifts: 7-3PM & 3-11PM

Responsibilities:

• Maintain a warm, welcoming, and professional demeanor with guests
• Check guests in and out, process payments, note and fulfill special requests, record accurate information
• Answer phone calls professionally and helpfully
• Post charges and settle guest accounts following procedures
• Address and resolve guest issues to enhance satisfaction
• Know emergency procedures and hotel policies
• Practice punctuality for scheduled shifts

Requirements:

• Prior customer service experience
• Excellent communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Attention to detail and accuracy
• Flexibility to work evenings, weekends, and holidays
• Previous hotel experience is a plus

Benefits:

• Room discounts across the brand
• Referral and retention bonuses
• Annual review and growth opportunities
• Paid training

Additional Details:

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Customer Service