Guest Services Front Desk Agent Fully Flexible

K P HOSPITALITY LLC; New York (NY); Hybrid; USD 33,000 - 45,000; Full time

Job summary

K P HOSPITALITY LLC in New York, NY seeks a Front Desk Agent to deliver warm, seamless experiences for guests at a 24-7 operation. You will welcome guests, manage reservations, process transactions and help with local recommendations to ensure memorable stays.

The role requires strong communication, problem-solving, and flexibility to work day, night, and overnight shifts. Prior front desk experience is preferred, with a focus on safety and guest satisfaction.

Qualifications

• High school diploma or equivalent.
• 1 year front desk or guest service experience preferred.
• Basic math and computer skills are required.

Responsibilities

• Greet guests and manage bookings with a friendly, solution-focused approach.
• Handle cash and credit transactions accurately.
• Check guests in and out, issue room keys, and manage safety deposits as needed.
• Upsell services and inform guests about local attractions to improve their stay.
• Respond to questions and requests, tracking guest preferences for future visits.
• Maintain safety procedures and report incidents when necessary.

Skills

Communication skills

Problem-solving

Fluency in English

Tech literacy

Flexibility

Education

High school diploma

Job description

***POSITION REQUIRES FLEXIBILITY TO WORK DAY, NIGHT, AND OVERNIGHT SHIFTS AS THIS IS A 24-7 OPERATION***

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Your day-to-day

• Be the warm welcome that kicks off a memorable guest experience
• Acknowledge Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
• Handle cash and credit transactions
• Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
• Take pride in your appearance and place as a brand ambassador
• Always know what events and activities are on the day’s schedule
• Jump into other ad-hoc duties when your colleagues need your help

What we need from you

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Fluency in the local language - extra language skills would be great, but not essential
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers
• Flexibility - night, weekend and holiday shifts are all part of the job
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
• Experience - ideally, you’ll have spent at least one year in a front desk or guest service position
• Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling