Guest Services Floor Associate - Play Zone & Check-In

Hyperkidz Fayetteville; Fayetteville (GA); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Flexible schedule

Job summary

Hyper Kidz in Fayetteville, GA seeks a Floor Associate to run check-in/out, manage lobby, and keep play zones organized. This part-time role requires strong guest service and the ability to handle cash and reservations using POS.

You will monitor safety, assist families, and help promote products and packages while maintaining a clean, safe environment. Night and weekend availability is required; training provided.

Responsibilities

• Oversee the assigned zone (Big Kid Zone, Kid Zone, Mini Zone, Lobby).
• Monitor safety, control traffic, enforce age/weight limits, assist guests.
• Document incidents per Hyper Kidz policy and report to management.
• Greet guests warmly to create an enjoyable visit and encourage return visits.
• Guide guests through check-in: waivers, shoe cubbies, lockers, admissions.
• Answer questions about reservations and services; process via POS.
• Handle cash register transactions, payments, refunds; verify waivers.
• Ensure staff levels meet guest capacity; assist with promotions and store needs.
• Maintain clean, safe check-in/out and merchandise areas; monitor fire/safety rules.
• Must work nights and weekends; perform other duties as required by management.

Job description

Hyper Kidz in Fayetteville, GA seeks a Floor Associate to run check-in/out, manage lobby, and keep play zones organized. This part-time role requires strong guest service and the ability to handle cash and reservations using POS.

You will monitor safety, assist families, and help promote products and packages while maintaining a clean, safe environment. Night and weekend availability is required; training provided.