Guest Services Event Staff, Subaru Park

Philadelphia Union; Chester (Delaware County); On-site; USD 20,664,000 - 30,307,000; Part time

Benefits offered by this job

401(k) matching

Job summary

Philadelphia Union is seeking a friendly Guest Services team member for Subaru Park to greet guests, assist with directions and seating, monitor crowd behavior, and ensure a top-tier game-day experience.

This part-time role requires evening and weekend availability, the ability to stand for long periods, and the stamina to work outdoors in varying weather while delivering exceptional customer service. Join our team to help create memorable game days for fans.

Qualifications

• Previous customer service experience preferred.
• Ability to remain calm and professional in high-stress or fast-paced situations.
• Comfortable standing for long periods.
• Ability to work outdoors in varying and extreme weather conditions.
• Friendly, outgoing, and positive personality.
• Consistently courteous, polite, and committed to delivering a great guest experience.

Responsibilities

• Warmly greet guests and welcome them to Subaru Park.
• Assist with ticketing questions, seating locations, and general stadium procedures and policies.
• Comfortably manage and interact with large groups of guests.
• Maintain awareness and control of your assigned section or area.
• Anticipate, identify, and resolve issues to promote a safe and enjoyable environment.
• Share general building information, including locations of amenities and services.
• Ensure all areas remain safe for guests and staff.
• Monitor alcohol consumption and help address related concerns appropriately.
• Deliver exceptional, friendly, and proactive customer service.
• Perform additional duties as assigned to support stadium operations.

Skills

Customer service

Calm under pressure

Friendly personality

Stand for long periods

Outdoor work

Job description

About Our Company

Awarded Major League Soccer's 16th franchise in 2008, the Philadelphia Union officially took the pitch in 2010 and have been raising expectations ever since. Owned and operated by Union Sports & Entertainment, the Philadelphia Union call Subaru Park home-an 18,500-seat, world-class, soccer-specific stadium set along the Delaware River beneath the Commodore Barry Bridge, just 15 miles from downtown Philadelphia.

About Our Company

Awarded Major League Soccer's 16th franchise in 2008, the Philadelphia Union officially took the pitch in 2010 and have been raising expectations ever since. Owned and operated by Union Sports & Entertainment, the Philadelphia Union call Subaru Park home-an 18,500-seat, world-class, soccer-specific stadium set along the Delaware River beneath the Commodore Barry Bridge, just 15 miles from downtown Philadelphia.

On the field, the Union have established themselves as one of Major League Soccer's most consistent and competitive clubs. The team reached the Lamar Hunt U.S. Open Cup Final three times (2014, 2015, and 2018), made multiple MLS Cup Playoff appearances, and captured the Supporters' Shield in 2020 and again in 2025, recognizing the club's excellence and consistency across the regular season. The Union also hosted the Eastern Conference Final in 2021, were crowned Eastern Conference Champions in 2022, and advanced to the MLS Cup Final that same year in one of the most thrilling matches in league history. The club has continued to represent Philadelphia on the international stage through participation in the Scotiabank CONCACAF Champions League.

Off the field, the Philadelphia Union are defined by a culture that is Young, Fearless, and Challenger-driven. We are unafraid to think differently, push boundaries, and pursue excellence in everything we do. We believe success is built through accountability, collaboration, innovation, and a relentless drive to raise the bar.

Our deep connection to Philadelphia is woven into who we are. From the Club's crest and colors to the thirteen stars and rallying cry, the Union proudly reflect the city's revolutionary spirit and its legacy as the birthplace of American independence. If you're ready to challenge the ordinary and help shape the future of soccer in Philadelphia, we invite you to join us.

About The Role

As part of the Guest Services team at Subaru Park, you'll help shape the game-day experience for our fans. Our staff is dedicated to creating a safe, welcoming, and energetic environment throughout the stadium. You'll greet guests, assist with directions and seating, monitor crowd behavior, and help ensure every visitor enjoys a top-tier sports and entertainment experience.

Responsibilities

• Warmly greet guests and welcome them to Subaru Park.
• Assist with ticketing questions, seating locations, and general stadium procedures and policies.
• Comfortably manage and interact with large groups of guests.
• Maintain awareness and control of your assigned section or area.
• Anticipate, identify, and resolve issues to promote a safe and enjoyable environment.
• Share general building information, including locations of amenities and services.
• Ensure all areas remain safe for guests and staff.
• Monitor alcohol consumption and help address related concerns appropriately.
• Deliver exceptional, friendly, and proactive customer service.
• Perform additional duties as assigned to support stadium operations.

Qualifications

• Available to work a part-time schedule that includes frequent evening and weekend shifts (majority of events occur during these hours).
• Previous customer service experience preferred.
• Ability to remain calm and professional in high-stress or fast-paced situations.
• Comfortable standing for long periods.
• Ability to work outdoors in varying and extreme weather conditions.
• Friendly, outgoing, and positive personality.
• Consistently courteous, polite, and committed to delivering a great guest experience.

• Part-time employees are eligible for our 401(k) savings plan, including employer 401(k) matching (subject to plan eligibility and terms).

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Not sure you meet every requirement? Championship teams are built on diverse strengths. If you're passionate about sports and excited about this role, we want to hear from you!