Guest Services Event Staff - Iowa Speedway

Paddock; United States; On-site; USD 17,000 - 22,000; Part time

Job summary

IOWA SPEEDWAY in Des Moines, Iowa is hiring for Guest Services Event Staff. This part-time seasonal role involves assisting guests, scanning tickets, guiding attendees, and ensuring positive experiences during events.

You must be 18+, have strong communication, and be able to work nights, weekends and holidays in an outdoor, fast-paced setting. ADA assistance and friendly, reliable customer service are essential, with training provided.

Qualifications

• High school diploma or GED or equivalent experience.
• Previous guest services experience preferred.
• Excellent communication and a positive attitude.

Responsibilities

• Transporting and assisting guests, including ADA guests.
• Scanning tickets and guiding guests at admissions gates and grandstands.
• Checking credentials and assisting at information booths.
• Serving as tram attendant or camper greeter.
• Roaming assigned areas and providing customer support.

Skills

Customer service

Strong communication

Fast-paced environment

Reliability

Education

High school diploma or GED

Job description

IOWA SPEEDWAY

Located near Des Moines, Iowa Speedway joined the NASCAR family of tracks in 2013. Known as the "Fastest Short Track on the Planet", Iowa Speedway plays host to two major race weekends a year, welcoming the ARCA Menards Series and the NTT INDYCAR Series. The track was designed by NASCAR Hall of Famer Rusty Wallace.

Summary

Iowa Speedway is hiring for Guest Services Event Staff. The Guest Services team is responsible for interacting with guests that visit the track and assisting them as needed in order to ensure positive experiences. This is a part-time seasonal position.

Essential Duties and Responsibilities may include the following. Other duties may be assigned.

• Transporting and assisting guests, including ADA guests.
• Scanning tickets.
• Assisting guests at admissions gates and inside the grandstands.
• Checking for proper credentials.
• Assisting guests at information booths.
• Being an onboard tram ambassador, or serving as an attendant at tram stops.
• Greeting and assisting campers.
• Roaming/monitoring assigned campgrounds.

Education and/or Experience:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Previous Guest Services experience preferred.

Other Skills, Abilities, and/or qualifications:

• Minimum age 18 years old.
• Strong communication and customer service skills.
• Ability to work in a fast-paced and high-stress environment.
• Ability to work outdoors in changing weather conditions for extended periods.
• Must be able to work nights, weekends, and holidays as assigned.
• Positive attitude, friendly and outgoing.
• Must follow dress code and have a clean, presentable appearance at all times.
• Ability to work with others and take direction.
• Must learn quickly and be trainable.
• Reliable transportation to and from the track location.

We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won’t take you long to find out that you are on the right track here at NASCAR!

NASCAR is committed to fostering a diverse work environment where all employees feel valued and empowered. NASCAR is an Equal Opportunity Employer (EEO). We seek to attract and retain the best qualified people available. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity and expression, age, national origin, disability, religion, sexual orientation, genetic information, pregnancy, veteran status or any basis that is protected by applicable law except where a bona fide occupational qualification exists.

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