Guest Services Coordinator, The American Club

Sterling Kohler; Wisconsin; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Guest Services Coordinator to enhance guest satisfaction at a premier hotel. This role involves providing guests with essential information and services, overseeing the training of new associates, and ensuring smooth operations during their stay. The ideal candidate will possess strong communication skills and a passion for customer service. This position offers a full-time schedule with shifts during weekdays and weekends, providing a great opportunity to be part of a team dedicated to creating memorable experiences for guests. Join a company that values personal development and offers competitive benefits!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Matching

Ongoing Personal Development Investment

Qualifications

• Must communicate effectively in English, both written and verbally.
• Demonstrated customer service experience is a plus.

Responsibilities

• Provide guests with information and services to enhance satisfaction.
• Oversee training of new Guest Services and Concierge associates.
• Assist with guest check-in/out and reservations for various services.

Skills

Customer Service

Communication Skills

Knowledge of Local Areas

Valid Driver's License

Education

High School Diploma or Equivalent

Job description

Guest Services Coordinator, The American Club

Work Mode: Onsite

Location: Kohler, WI

Opportunity

Provide guests with information and services in a prompt, courteous manner that optimizes guest satisfaction while contributing to the positive image and profitability of The American Club or other Kohler hotel. Assist in the oversight and training of new Guest Services and Concierge associates.

Specific responsibilities include:

1. Make reservations for future or in-house guests for dining, spa, golf, wellness activities, River Wildlife outdoor activities, and transportation.
2. Provide guests with daily hotel tours.
3. Assist with guest check in/out as needed.
4. Oversee bell stand, receiving telephone messages and taking appropriate action.
5. Valet or retrieve guest’s vehicle if requested or give directions to parking areas for self-park.
6. Plan and supervise organization and implementation of group luggage handling and/or storage (i.e., labeling and locking), and execute delivery.
7. Supervise execution of group transports.
8. Prepare and process Conference Services gratuity forms for luggage handling.
9. Attend weekly Sales/Conference Services meetings, as needed.
10. Attend pre-conference meetings on behalf of Guest Services, as needed.
11. Oversee the resume binder to stay informed of any group needs for the Guest Service department (amenity, luggage pulls, transportation needs, bus arrivals/departures, etc.). Assist with coordinating security detail as needed for events and VIP guests.
12. Oversee marquees for accurate and organized presentation of information.
13. Maintain a working knowledge of all resort properties and onsite facilities including hours of operation, as well as daily activities and area attractions. Also have a detailed knowledge of the history of Kohler and the assigned hotel.
14. Provide guests with information on hotel facilities and history.
15. Provide directions and maps, including walking trails, city map, or state maps. Also provide guests with weather or road conditions.
16. Supervise amenity order taking and delivery scheduling.
17. Supervise and implement group amenities.
18. Inform other shifts of daily activities through the use of the concierge logbook or notes.
19. Assist with training and onboarding for new associates in Guest Services.
20. Provide ongoing recommendations to leadership for process improvements, process enhancements, and updates on local attractions and competition.
21. Assist with scheduling and ensuring appropriate coverage.

This is a full-time position working weekdays and weekends, with shifts between 6:00 am and 9:00 pm.

Skills/Requirements

• Valid Driver's License
• High school diploma or equivalent.
• Must be willing to work holidays, nights, and weekends.
• Demonstrated knowledge of local areas strongly preferred.
• Must be able to communicate written and verbally in English.
• Guest/customer service experience is a plus.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The hourly range for this position is $21.00. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com.

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [e-mail]. Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement.