Guest Services Coordinator, The American Club

Sterling Kohler; Kohler (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Guest Services Coordinator at a renowned hotel, where your role will enhance guest satisfaction and contribute to the positive image of the establishment. This full-time position involves interacting with guests, providing essential information, and overseeing various guest services. You'll be part of a collaborative team that values your input and offers opportunities for personal and professional growth. If you are passionate about hospitality and eager to make a difference, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Matching

Qualifications

• Strong communication skills in English, both written and verbal.
• Customer service experience is preferred.

Responsibilities

• Assist guests with reservations and provide hotel tours.
• Oversee the bell stand and manage guest check-in/out.
• Train and onboard new Guest Services associates.

Skills

Valid Driver's License

Customer Service Experience

Effective Communication in English

Knowledge of Local Areas

Education

High School Diploma or Equivalent

Job description

Guest Services Coordinator, The American Club

Work Mode: Onsite

Location: Kohler, WI

Opportunity

Provide guests with information and services in a prompt, courteous manner that optimizes guest satisfaction while contributing to the positive image and profitability of The American Club or other Kohler hotel. Assist in the oversight and training of new Guest Services and Concierge associates.

Specific responsibilities include:

1. Make reservations for future or in-house guests for dining, spa, golf, wellness activities, River Wildlife outdoor activities, and transportation.
2. Provide guests with daily hotel tours.
3. Assist with guest check-in/out as needed.
4. Oversee the bell stand, receiving telephone messages and taking appropriate action.
5. Valet or retrieve guest vehicles; give directions to parking areas for self-park.
6. Plan and supervise group luggage handling and storage, including labeling, locking, and delivery.
7. Supervise execution of group transports.
8. Prepare and process Conference Services gratuity forms for luggage handling.
9. Attend weekly Sales/Conference Services meetings and pre-conference meetings as needed.
10. Oversee the resume binder to stay informed of group needs for the Guest Service department.
11. Assist with coordinating security details for events and VIP guests.
12. Oversee marquee displays for accurate presentation of information.
13. Maintain a working knowledge of all resort properties and onsite facilities, including hours of operation, activities, and attractions, as well as the history of Kohler and the hotel.
14. Provide guests with information on hotel facilities, history, directions, maps, weather, and road conditions.
15. Supervise amenity order taking and delivery scheduling.
16. Implement group amenities.
17. Inform other shifts of daily activities via the concierge logbook or notes.
18. Assist with training and onboarding new Guest Services associates.
19. Provide ongoing recommendations for process improvements and updates on local attractions and competition.
20. Assist with scheduling and ensuring appropriate coverage.

This is a full-time position working weekdays and weekends, with shifts between 6:00 am and 9:00 pm.

Skills/Requirements

• Valid Driver's License
• High school diploma or equivalent
• Willing to work holidays, nights, and weekends
• Knowledge of local areas is strongly preferred
• Ability to communicate effectively in English, both written and verbal
• Guest/customer service experience is a plus

Applicants must be authorized to work in the US without sponsorship now or in the future.

The hourly range for this position is $21.00, influenced by experience, education, and location. Benefits include medical, dental, vision, and 401(k).

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living. We invest in our associates’ development and offer opportunities for collaboration across roles and functions.

Our benefits include a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

We have a rich history of creativity and community commitment. Learn more at www.kohlercompany.com.

Kohler is an equal opportunity employer. For accommodations during the recruitment process, contact [e-mail]. Review our policies at EEO is the Law and EEO is the Law Supplement.