Guest Services Coordinator - Seasonal

Shelby American, Inc.; Town of Granby (NY); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Guest Services Coordinator to be the welcoming face of their resort. In this dynamic role, you will engage with guests, manage check-ins and check-outs, and handle various administrative tasks to ensure smooth operations. The position requires excellent communication skills and a friendly demeanor, making it perfect for those passionate about hospitality. Join a team that values employee development and offers opportunities for growth, all while providing exceptional service to guests. If you thrive in a fast-paced environment and enjoy helping others, this is the perfect opportunity for you!

Benefits

Referral bonus program

Seasonal Now & Later Bonus

Qualifications

• Intermediate computer proficiency and excellent communication skills are essential.
• Prior experience in administrative roles or hospitality is preferred.

Responsibilities

• Greet guests and handle their inquiries and concerns.
• Perform administrative duties like answering phones and maintaining records.
• Assist with marketing materials and ensure office supplies are stocked.

Skills

Microsoft Office

Verbal Communication

Written Communication

Guest Service

Administrative Skills

Education

High School Diploma

Tools

Email

Internet

Job description

Description

As our Guest Services Coordinator, you will cover routine office/clerical responsibilities for one of our resorts. You will also serve as the face of the resort as you interact with current and prospective guests who come to the office with questions and concerns.

This position may require flexible scheduling availability.

Job Requirements:

• Greet and establish rapport with guests
• Field resort comments, suggestions, and complaints to the Resort Manager
• Check guests in and out for their reservations
• Perform general administrative duties such as answering phones, typing, copying, faxing, and filing
• Complete and maintain resort records, reports, and files
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed
• Assist with the preparation of marketing materials

Job Qualifications:

• Intermediate computer proficiency, including the ability to use Microsoft Office, email, and the internet
• Excellent written and verbal communication skills
• Readily available and approachable for all guests while providing excellent guest service
• Prior administrative experience is preferred
• Resort office or hotel front desk experience is a plus

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The employee is regularly required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.

Training:

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Rewarding Hard Work:

• Referral bonus program to ANY of our locations
• Seasonal Now & Later Bonus

Equal Opportunity Employer:

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.