Guest Services Coordinator - Sand Mountain Park & Amphitheater

sportadvisory; Albertville (AL); On-site; USD 38,000 - 46,000; Full time

Job summary

Sand Mountain Park & Amphitheater is seeking a Guest Services Coordinator in Albertville, AL. The role oversees the Guest First service model park-wide and ensures training standards, while evaluating stakeholder feedback to improve guest experiences.

The position reports to the Guest Services Manager and requires leadership in supervising Child Watch Team Members, plus a commitment to evenings, weekends, and holidays. Full-time exempt status applies.

Qualifications

• 5+ years of customer service experience.
• Ability to work in a fast-paced, diverse environment with a focus on customer service.
• Willing to work nights, weekends, and holidays.
• Must be able to lift 30 pounds.

Responsibilities

• Direct alignment with the venue's Mission Statement and Core Values.
• Hire, train, and schedule Child Watch Team Members.
• Assist with new Team Member orientation, especially Guest 1st Service expectations.
• Provide Guest First service model quality control for all departments.
• Give feedback to managers on Guest First performance and consistency.
• Assist with departmental training standard compliance with the management team.
• Build relationships with park stakeholders to improve guest experience and team performance.
• Inspect facilities before and after events and report to GM/AGM.
• Monitor feedback from members, park visitors, and clients.
• Manage development and growth of the Child Watch Program.
• Perform additional duties as assigned.

Skills

Customer service

Flexibility

Evening/weekend availability

Job description

GUEST SERVICES COORDINATOR - Sand Mountain Park & Amphitheater

SMP SFM, LLC

LOCATION: Albertville, AL

DEPARTMENT: GUEST SERVICES

REPORTS TO: GUEST SERVICES MANAGER

STATUS: FULL-TIME (EXEMPT)

ABOUT THE COMPANY:

Sand Mountain Park & Amphitheater is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Albertville, Alabama. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Sand Mountain Park & Amphitheater is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Guest Services Coordinator provides parkwide oversight on the execution of our "Guest First" service model and departmental training standards. The Guest Services Coordinator will also monitor and seek out stakeholder feedback to assist in evaluating the level of service we are providing.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Directly align with the venue's Mission Statement and Core Values
• Hire, train, and schedule Child Watch Team Members
• Assist with new Team Member orientation, particularly the Guest 1st Service model expectations
• Provide "Guest First" service model quality control for all departments
• Provide feedback to department supervisors and managers on "Guest First" service model performance and consistency
• Assist with departmental training standard compliance, in collaboration with the management team
• Build impactful relationships with key park stakeholders that help improve the guest experience and team performance
• Inspect facilities prior to and after events, providing a report to GM and AGM
• Monitor and seek out feedback from members, park visitors, and clients
• Manage the development and growth of the Child Watch Program
• Additional duties as assigned by management

MINIMUM QUALIFICATIONS:

• 5+ years of customer service experience
• The ability to work in a fast-paced, diverse environment with a focus on customer services is essential
• Candidate must be willing to nights, weekends, and holidays as necessary
• Must be willing to work nights and weekends

WORKING CONDITIONS AND PHYSICAL DEMANDS

• Must be able to lift 30 pounds waist high
• May be required to sit or stand for extended periods of time whether indoors or outdoors
• Facility has intermittent noise
• Will be required to operate a computer