Guest Services Coordinator - Sand Mountain Park & Amphitheater

The Sports Facilities Companies; Albertville (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

The Guest Services Coordinator at Sand Mountain Park & Amphitheater will oversee parkwide execution of our Guest First service model and ensure departmental training standards are met. You will monitor stakeholder feedback to drive guest satisfaction and staff performance, collaborating with management to lift service quality park-wide.

Key responsibilities include hiring and training the Guest Services team, conducting orientation, and enforcing consistent guest-first standards across

Qualifications

• 5+ years of customer service experience.
• Ability to work in a fast-paced, diverse environment with a focus on customer service.
• Candidate must be willing to nights, weekends, and holidays as necessary.
• Must be willing to work nights and weekends.

Responsibilities

• Direct alignment with the venue's Mission Statement and Core Values.
• Hire, train, and schedule Child Watch Team Members.
• Assist with new Team Member orientation, particularly the Guest 1st Service model expectations.
• Provide "Guest First" service model quality control for all departments.
• Provide feedback to department supervisors and managers on service model performance and consistency.
• Assist with departmental training standard compliance, in collaboration with the management team.

Skills

Customer service

Fast-paced environment

Job description

GUEST SERVICES COORDINATOR - Sand Mountain Park & Amphitheater

SMP SFM, LLC

LOCATION: Albertville, AL

DEPARTMENT: GUEST SERVICES

REPORTS TO: GUEST SERVICES MANAGER

STATUS: FULL-TIME (EXEMPT)

About The Company

Sand Mountain Park & Amphitheater is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Albertville, Alabama. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Sand Mountain Park & Amphitheater is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

Position Summary

The Guest Services Coordinator provides parkwide oversight on the execution of our "Guest First" service model and departmental training standards. The Guest Services Coordinator will also monitor and seek out stakeholder feedback to assist in evaluating the level of service we are providing.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Directly align with the venue's Mission Statement and Core Values
• Hire, train, and schedule Child Watch Team Members
• Assist with new Team Member orientation, particularly the Guest 1st Service model expectations
• Provide "Guest First" service model quality control for all departments
• Provide feedback to department supervisors and managers on "Guest First" service model performance and consistency
• Assist with departmental training standard compliance, in collaboration with the management team
• Build impactful relationships with key park stakeholders that help improve the guest experience and team performance
• Inspect facilities prior to and after events, providing a report to GM and AGM
• Monitor and seek out feedback from members, park visitors, and clients
• Manage the development and growth of the Child Watch Program
• Additional duties as assigned by management

Minimum Qualifications

• 5+ years of customer service experience
• The ability to work in a fast-paced, diverse environment with a focus on customer services is essential
• Candidate must be willing to nights, weekends, and holidays as necessary
• Must be willing to work nights and weekends

WORKING CONDITIONS AND PHYSICAL DEMANDS

• Must be able to lift 30 pounds waist high
• May be required to sit or stand for extended periods of time whether indoors or outdoors
• Facility has intermittent noise
• Will be required to operate a computer