Guest Services Coordinator - Prince Street

Brobston Group; New York (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

Brobston Group in New York is seeking a Guest Services Coordinator to support an exceptional in-store client experience and contribute to sales goals through hospitality and client services. You will assist clients and sales professionals, handle inquiries and product requests, and maintain a welcoming, organized store environment.

You will welcome clients, build relationships, and support sales through various communications, while ensuring product knowledge is available and inquiries are

Qualifications

• Strong written and verbal communication and interpersonal skills.
• Organization, attention to detail, and the ability to multitask in a fast-paced environment.
• Relevant work experience preferred; computer skills with Word, Excel, PowerPoint, and Outlook preferred.
• Ability to stand, walk, and move around the store for multiple hours and lift up to 30 pounds.

Responsibilities

• Welcome clients and provide hospitality, concierge, and shopping assistance.
• Build client relationships and support sales through phone and electronic communication.
• Share product knowledge and availability, route inquiries, and document product requests and transfers.
• Support sales professionals, marketing and public relations requests, and store initiatives.
• Assist with opening and closing procedures, merchandise presentation, and maintaining clean sales floors and fitting rooms.
• Coordinate customer deliveries, alterations, and product requests with relevant teams.

Skills

Communication

Organization

Multitasking

Computer skills

Tools

Word

Excel

PowerPoint

Outlook

Job description

Summary

The Guest Services Coordinator supports an exceptional in-store client experience and contributes to sales goals through hospitality and client services. The role assists clients and sales professionals, handles inquiries and product requests, and maintains a welcoming, organized store environment.

Responsibilities

• Welcome clients and provide hospitality, concierge, and shopping assistance.
• Build client relationships and support sales through phone and electronic communication.
• Share product knowledge and availability, route inquiries, and document product requests and transfers.
• Support sales professionals, marketing and public relations requests, and store initiatives.
• Assist with opening and closing procedures, merchandise presentation, and maintaining clean sales floors and fitting rooms.
• Coordinate customer deliveries, alterations, and product requests with relevant teams.

Requirements

• Strong written and verbal communication and interpersonal skills.
• Organization, attention to detail, and the ability to multitask in a fast-paced environment.
• Relevant work experience preferred; computer skills with Word, Excel, PowerPoint, and Outlook preferred.
• Ability to stand, walk, and move around the store for multiple hours and lift up to 30 pounds.