Guest Services Coordinator: Meetings & Events Leader

Kirkland & Ellis; Chicago (IL); On-site; USD 51,000 - 72,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Retirement plan

Job summary

Kirkland & Ellis is seeking a highly organized Guest Services Coordinator in Chicago to support a high-touch client experience. You will coordinate meetings, manage spaces, liaise with foodservice and IT, and ensure smooth events from arrival to departure.

The role requires 3–4+ years in hospitality or event coordination, strong communication, and flexibility for special events. On-site schedule is Monday–Friday, 8:00 AM–5:00 PM with potential after-hours support.

Qualifications

• 3-4+ years of conference center, hospitality, meeting planning, or event coordination experience.
• Experience in a fast-paced professional services environment; law firm experience is a plus.
• Strong customer service mindset with a commitment to delivering exceptional experiences.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and deadlines.
• High level of professionalism, discretion and confidentiality.
• Typing speed of 40+ WPM.

Responsibilities

• Serve as a central coordination point for conference center and front-of-house activities.
• Answer incoming calls via the SDC phone system and route inquiries.
• Assign offices for visiting attorneys and clients, coordinate workspace setup.
• Greet guests professionally and guide them to rooms or spaces.
• Coordinate and manage meeting space using EMS booking software.
• Liaise with foodservice and catering to confirm details, timing, and pricing.
• Ensure quality service and plan internal/external meetings and events.
• Interface with departments to guarantee conference center preparedness.
• Oversee daily meetings and ensure accurate information for all departments.
• Meet with attorneys/clients to plan meetings; follow up on details.
• Manage special events reports and provide clear direction to involved teams.
• Provide accurate pricing and billing codes; ensure proper billing.
• Process invoices with vendors; assist with catering charges.

Skills

Customer service mindset

Verbal and written communication

Organization

Microsoft Word

Typing 40+ WPM

Flexibility for overtime

Tools

EMS booking software

Microsoft Excel

Microsoft Word

Job description

Kirkland & Ellis is seeking a highly organized Guest Services Coordinator in Chicago to support a high-touch client experience. You will coordinate meetings, manage spaces, liaise with foodservice and IT, and ensure smooth events from arrival to departure.

The role requires 3–4+ years in hospitality or event coordination, strong communication, and flexibility for special events. On-site schedule is Monday–Friday, 8:00 AM–5:00 PM with potential after-hours support.